Chose to stay in a Travelodge as we expected the rooms to be at least clean and tidy and we weren't bothered about anything luxurious as it was for a hen party.
We were a group of twenty girls and the majority of our rooms were supposed to be set as family rooms so as to sleep three. However, when we checked in many of our rooms were not set as family rooms; a number of them didn't even have a sofa bed to set for the third person. One member of our party, a pregnant woman, had to carry all her bedding etc. up to the room herself. One of the guys on reception very kindly moved some sofa beds from other rooms for us. As we walked down the corridor to one of the rooms there was an overwhelming smell of cat wee, when we opened the door to the room we were overcome by the smell and so refused to stay in there. The window had been left wide open so it seems obvious to assume that the cleaners were well aware of the smell. We were told that there were no other rooms for us to stay in as they were overbooked, however when they couldn't find us another hotel to stay in they managed to find us another room. The carpet in this room was soaked through where the air conditioning had been leaking but we were beyond caring at this point as it had gotten late and we had already had to get ready in other girls' rooms.
When we spoke to the manager the next day she was very rude and not very understanding. After a struggle we were partially refunded for all of the rooms that had problems in, which we were very grateful for, but we would have liked an apology from the manager rather than an arrogant attitude. There seemed to be other people complaining at reception with similar problems to ours. I can appreciate that it was a busy bank holiday weekend, however, would have expected the rooms to have been set properly as had been confirmed before our arrival and the problem with the smell to have been dealt with before we reached the room.
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- Also Known As:
- Travelodge York Central Micklegate Hotel York
- Ramada Hotel York
- Ramada Encore York
- Ramada York
- York Ramada