We stayed one night only and I would agree that location was great. Rooms were quite tasteful if beginning to look slightly worn and breakfast staff and food were fine. We had a lovely river view.
However, after negotiating the roadworks we arrived at the hotel to be told that we were too early for the car park-despite there being spaces. We were sent to the NCP. When we returned, with the car later we were then told that we needed to pre book. Why couldn't they have told us that in the morning? Even that would have been ok, if the young woman on reception had not been so rude and unpleasant. As the first point of contact, it really is important to be pleasant and helpful as possible. I recommend they send her on a Customer Care course!
- Official Description (provided by the hotel):
- This hotel offers accommodation perfectly situated on the banks of the River Ouse in the heart of the city of York. The Queens Hotel features 78 bedrooms. Guests of the hotel are welcomed in the lobby, which has a 24-hour reception. A lift provides easy access to the upper floors. Services and facilities at the hotel include wireless internet access, a brasserie restaurant and a lounge bar. Guests arriving in their own vehicles must pre book parking, nightly charges apply. All major tourist attraction and shopping is within walking distance and some nightlife/restaurants/pubs are located near the hotel. Room description All 78 rooms feature central heating and a bathroom with shower/bathtub and hairdryer. The accommodation units offer a range of amenities, including tea and coffee making equipment. Superior river view rooms can be requested and carry a nightly supplement, smoking rooms can also be requested. ... more less
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- Also Known As:
- Queens Hotel York