Having just returned from a 1-night stay in this hotel me and my partner both agreed that this really is a poor hotel. We had arranged with the hotel prior to arriving that we would be needing to reserve a space in their car park at the cost of £10.00 to pay on arrival. When we arrived at 5pm to check in as we'd spent the day shopping at the designer outlet my husband tried to get in the car park in which he was told when he pressed the buzzer that he needed to check-in first. So he literally had to leave the car outside the hotel to go in and mess about checking in leaving myself and our 19 month old son in the car. Luckily he was not traveling without me otherwise he'd of had the hassle of taking my son in and out of the car seat etc. When he went in he was greeted by the receptionist who had an appalling attitude towards him when he replied he didn't have the voucher to check in as it was in the car along with all our other belongings as he was just nipping in to get access to the car park. Once we'd gained entry to the car park and checked in again I was told that our car was to be moved when we check out by 11am the following day..... Had I have known this before I would of just parked elsewhere as it was already approaching the evening. We arrived at our room in which the key card took about 7 attempts to open the door to a very tired, oddly smelling room with no travel cot (i specifically requested one when booking) back down the reception to get the travel cot as the phone in the room had no number or instructions to dial reception. Once in the room which was a good size and a did have a nice view we was rather disappointed. It looked old, smelt old, above the headboard was covered in dust, the carpet looked like it needed an hoover. Me and my husband agreed it felt like we was in an care home. The bathroom wasn't any better the taps were old and as you can see in the pictures someone has posted sort of rusting. I had a shower before we headed out and saw a pubic hair around the bath edge and also someones actual hair wrapped around the tap of the bath which I just find disgusting. When drying myself with their towels I could what I thought was fish and chips when I smelt the towel I could smell an awful vinegar smell which must have been some sort of chemical they use to wash the towels. The breakfast was good it was fresh and you could get as much as you wanted, however the poor woman in charge of the breakfast area looked rushed off her feet and you could sense and see her stress which was uncomfortable to watch. The bar area which is opposite the breakfast buffet was covered by decorating sheets which was hugely unattractive. On check out we was handed a discounted car parking ticket for the local NCP car park by the rude receptionist who checked us in, for the "misunderstanding the previous day" (thats what she called it) and told if we insert it before leaving the car park we would get the rate the staff there get. When we arrived back at the NCP car park and inserted the ticket the hotel staff had given us it read "card unreadable" in 3 different pay stations. So it cost us £10.80 to get out of the car park and we was only there 4.5 hours. Total rip off and waste of time. Again we would have parked else where but with the receptionist giving us the discount ticket we thought it would be reasonable.
Good Points - Location (However they was a travel lodge 2min walk from this hotel)
Bad Points - Receptionist really rude and poor mannered,
- Look of the entire hotel was really old, tired.
- Car parking a silly policy of leaving your car outside to check in to then have to go
back out to move car.
- Cleanliness was poor.
Overall this nights stay was gifted to me and my husband by my mother-in-law and we both said at the same time.. "We're glad we hadn't had to pay for it" Hugely disappointing next time will stay in a Premier Inn again as you know what your getting.
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- Also Known As:
- Queens Hotel York