We have just spent two nights in the queens hotel and may I say not our first but certainly our last stay there.
Unfortunately I feel poor management of the hotel have let the standards drop' when we checked in we received no information to say what floor our room was located or what time they serve breakfast it was a case of asking and receiving a grumble of your room is on the second floor and breakfast is ???? i am on the phone attitude of the man on reception (personal call).
we made our way to our room the room 57a small but no problem but what was a problem was the state of the room- floor dirty/bath not clean handles on bath did not want to touch due to being so dirty, bed with hair in it, when using the sink and emptying it resurfaces through the bath plug hole, ceiling stained with what looks like there was a flood in the room above and décor of room poor.
Has I said at the beginning we stayed here around 5to6 years ago and it was excellent that's why we came back.
New years day morning checking out there were a couple complaining of the shower not working properly after they left reception the member of staff who took the complaint spoke to a man who seemed to be maintenance when he was told of the problem scoffed what they have no water and laughed such poor attitude of staff.
In my opinion not a place to stay if you like to be in a clean and pleasant environment???????
- Official Description (provided by the hotel):
- This hotel offers accommodation perfectly situated on the banks of the River Ouse in the heart of the city of York. The Queens Hotel features 78 bedrooms. Guests of the hotel are welcomed in the lobby, which has a 24-hour reception. A lift provides easy access to the upper floors. Services and facilities at the hotel include wireless internet access, a brasserie restaurant and a lounge bar. Guests arriving in their own vehicles must pre book parking, nightly charges apply. All major tourist attraction and shopping is within walking distance and some nightlife/restaurants/pubs are located near the hotel. Room description All 78 rooms feature central heating and a bathroom with shower/bathtub and hairdryer. The accommodation units offer a range of amenities, including tea and coffee making equipment. Superior river view rooms can be requested and carry a nightly supplement, smoking rooms can also be requested. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelUp, Booking.com, Hotels.com, Travel Republic (UK), Superbreak UK, Ctrip TA, Expedia, LateRooms, HotelsClick, Evoline ltd, getaroom.com, Cancelon, Ebookers and 5viajes2012 S.L. so you can book your The Queens Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Queens Hotel York