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“Location great,room good, meal bad”
Review of The Queens Hotel

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The Queens Hotel
Ranked #30 of 47 Hotels in York
Reviewed 7 May 2014

We got a very good deal on our room which included food. The room was comfortable, large and apart from grouting mould I had no complaints. The food included in the deal was not well presented or served and I was glad I wasn't paying full price for it.The following evening we chose to eat out of the hotel even though the food was included which speaks for itself really. Having said that the breakfasts were tasty and we had no complaints about them what so ever. The location was fab, overlooking the river (although our room did not have a view) and only a short walk into the City and its attractions. Would I return? Yes to sleep and for breakfast but definitely not to eat an evening meal.

  • Stayed: March 2014, travelled with friends
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2  Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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868 - 874 of 1,704 reviews

Reviewed 5 May 2014

We have just returned from our third visit to the hotel, and was not disappointed. The staff are really friendly and welcoming. The breakfast is excellent, and good value for money. If you are looking for a nice hotel at reasonable prices, this is the hotel for you. We have booked to come again later in the year.

Room Tip: Book a room with a river view, as they are large and sunny.
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  • Stayed: May 2014, travelled as a couple
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Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

I think this hotel deserves better credit than it is getting on trip advisor, We were very lucky to get a river view twin on bank holiday weekend, and we weren't dissapointed. Room 20 was a good size, well decorated and very clean. Breakfast was plentiful, very hot ( including the plates) and the buffet was promptly replenished even when the dining room was full to capacity. I also liked how you could take your drinks and sit in the bar side of the restaurant overlooking the river after your breakfast giving guests chance to mingle and chat and staff chance to clear the tables for those wanting a late breakfast.
If I had one gripe it was the fact that there is no left luggage service or ticket offered, or indeed a secure room, just being told to "come behind reception and leave your case against a wall" is neither professional nor secure. Anyone could take any case and I feel for the reception staff with people mingling behind them when they are trying to deal with guests or handling cards and cash. My suggestion would be to use the cleaners room to store them on the ground floor, the door was always open s we passed and looked an untidy mess, not good with guests passing regularly. But that is only a small point and I really is the friendliest and best located hotel I have used in the city.

Room Tip: Get a river view if it is available, well worth the supplement
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  • Stayed: May 2014, travelled with friends
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Thank rosebudBridlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014 via mobile

We returned to this hotel again this year, and was not disappointed. The hotel was clean, modern and comfortable. The breakfast was excellent with plenty of choices. Staff were friendly and helpful. Would recommend and we would definitely go again.

Stayed: April 2014, travelled with friends
1  Thank Sanddunes47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014 via mobile

Ok so it's not the Hilton but then, we didn't pay Hilton prices. Booked the hotel primarily for its location, which was spot on (didn't see another hotel closer to the centre). We were pleasantly surprised, the room was lovely, the staff very pleasant and the breakfast was plentiful and tasty. The only negative was the noise outside the hotel which woke us very early (6.00 am) on both mornings but it's hardly the Hotel's fault.
All in all, we had a great stay & would definitely return.

Stayed: April 2014, travelled as a couple
1  Thank gauntys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

We are a family of four with 2 small children and we stayed here for 2 nights. We had a family room with a river view which we knew we would have to pay a supplement of £15 a night, however it was worth it as the view was really lovely overlooking the river. The family room was very reasonably priced and more than adequate for all our needs. There were some areas that needed slightly updating but overall the hotel was clean and had all the facilities we required. To be fair the river view completely won me over and the hotel is so reasonable priced and value for money that I would definetely stay here again and would recommend it to others. Lastly the location is terrific especially if you are coming by train as were we as it is so close to the station , and so close to everything in York. A lovely family mini break and we will stay here again!

Room Tip: Location and value for money and a nice clean
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  • Stayed: April 2014, travelled with family
    • Value
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Thank Sarahlouisewragg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014 via mobile

We booked a family room for one night at this hotel for a reasonable rate for midweek. On arrival it seemed very 90's travelodge in the lobby, a theme continued throughout the hotel we found.
The room itself was a double with a single in the corner rather than a traditional double with sofa bed arrangement. Dirty stained walls and mouldy window window nets met the eye first. Torn bedding and a well used mattress didn't offer the most comfortable of nights. Note, there is one available plug socket in the room at the other side of where the beds are positioned.
On asking for assistance with medical requirements for my stay, the staff were very unhelpful and had no empathy for my situation. I wouldn't recommend this hotel for the customer service!
All in all, I won't be returning to this hotel and have come to the conclusion that you get what you pay for. Work harder and book a better hotel for when you're in York.

Stayed: April 2014
Thank GarethRST4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Queens Hotel

Address: Queen's Staith Road | Skeldergate, York YO1 6DH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #30 of 47 Hotels in York
Price Range: £74 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Queens Hotel 2*
Number of rooms: 78
Official Description (provided by the hotel):
This hotel offers accommodation perfectly situated on the banks of the River Ouse in the heart of the city of York. The Queens Hotel features 78 bedrooms. Guests of the hotel are welcomed in the lobby, which has a 24-hour reception. A lift provides easy access to the upper floors. Services and facilities at the hotel include wireless internet access, a brasserie restaurant and a lounge bar. Guests arriving in their own vehicles must pre book parking, nightly charges apply. All major tourist attraction and shopping is within walking distance and some nightlife/restaurants/pubs are located near the hotel. Room description All 78 rooms feature central heating and a bathroom with shower/bathtub and hairdryer. The accommodation units offer a range of amenities, including tea and coffee making equipment. Superior river view rooms can be requested and carry a nightly supplement, smoking rooms can also be requested. ... more   less 
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Also Known As:
Queens Hotel York

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