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The Queens Hotel
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Reviews (1,793)
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All reviewsriver viewcar parkexcellent locationbuffet breakfastgood sizecentral locationsecure parkingper dayroom was largebiscuitswould stay againbeanswithin easy walking distanceshort breakfull englishlovely roomtea and coffee
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Reviewed 28 May 2014

This hotel isn't too bad. Clean with a half decent breakfast. Bit noisy outside in evening during our bank holiday weekend stay. Lots of hen parties going on in town and drunken loud revellers. Such a picturesque and interesting town but unfortunately was marred by the highly visible and audible party animals.

  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

Absolutely average on all counts bar the location.
A tired, rather uninspiring 2 star hotel which needs some serious TLC across all areas and could then probably be a great 2 star hotel!! It is noisy in the rooms both from external sources [human and waterfowl riverside] and your immediate neighbours. Someone likes to selotape notices up on the wallpaper as they seem to be everywhere!

We booked for a 2 night stay on a DBB basis [ the deal on offer] knowing it wasn't going to be top notch but were still a little surprised by the basics that were missing/overlooked. Our room was 'fine' - clean [ish], comfy and well appointed view wise; as a base for our getaway, no huge complaints. Apart from the curtains, which were hung over a rail, underneath the velux window [which had a highly effective blackout blind] and were a graveyard of various creepy crawlies and dust. Give 'em a clean or take them down!
The en-suite was ok but had very cheap towels and only small bath towels with nowhere to dry them as there was no heating in there at all. As another reviewer points out, the hot water is BOILING, and flows very fast into a pretty small basin. Hence I got soaked the first time I used the taps. The shower on the other hand is a bit....meh! Heat and power are lacking for the shower and yet the basin could boil a cuppa whilst pressure washing it at the same time - odd?!?
We went down for dinner the first night despite reading the most unappetising, basic menu selotaped to the lift wall. OK, we thought, we'll give it a go as we've paid for it and we just wanted something hot to eat after travelling. However, on approaching the 'restaurant', the smell was overpowering and reminded us of a cross between school dinners/hospital food trollies! We did wait to be seated but when the couple in front of us were shown to their seats, we made a sharp exit. Needless to say we didn't go for night 2 either - we had 2 great meals at restaurants neighbouring the hotel instead. Breakfast was a free for all - chaotic customers, no hotel staff organisation and usually 1 member of waiting staff running round having to do everything, including this morning... cooking the poached eggs!
The food on offer was ok and there was enough to get a plate of something to tide you over - bacon, scrambled eggs and beans for me. It was obvious that the constituents of the buffet were all very cheap & cheerful, but I have had worse at higher rated places. So, all in all, breakfast gets a tick from us.
Car parking gets another tick even at £20 for 2 nights; it's convenient and cheaper than some of the city car parks we encountered as we strolled around. It was also quite interesting to see how high the water level got in the car park from the recent floods.
Major niggle = the room key cards. Argh!! Pot luck if either of them worked and 2 trips to reception to get them 're-charged', which didn't help much actually. So, change the cards and upgrade the door readers please.
Location get the real praise though...great for strolling into the city, good views from the higher floor riverside rooms and location is the main reason we would go back to this hotel. Yes, we would, but only on a BB basis.

Room Tip: riverside, high floor are great but noisy!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank HarleyButton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

This is a basic 2 star hotel, but has everything you need. Check in was quick and easy, even turning up several hours earlier and leaving our luggage was not a problem until check in time. Only comment would be reception staff could be in uniform since they are customer facing. The room itself was large enough and clean with flat screen TV and a comfortable bed. Hot water in the ensuite is very hot so watch out for that. Breakfast was nice, however the chef could do with putting some seasoning in the scrabbled eggs, however other eggs are available which the chef sorts out quick enough. Some ice needed for the juices to keep them chilled. The location of the hotel is great for everything in York, which is why we picked it. Overall the hotel could do with a bit of a facelift and a coat of paint. But like I said in the title you get what you pay for.

Stayed: May 2014, travelled as a couple
Thank J0hnB1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

Very nice hotel . Friendly staff good size rooms . Food was of high standards would be happy staying there again. Only thing is wanted late check out but didn't have the option . Location very good situated on river front close to center and a wide range of shops and cafés .

  • Stayed: May 2014
    • Value
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Thank donna0191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014 via mobile

Nice hotel but some of the waiting staff didn't have a clue what they were doing. Nice, clean room and helpful reception staff. The entire hotel has free wifi. Had a bit of trouble connecting at first, but once connected it came in handy. Not enough room for all guests of the hotel in the dining area.

Stayed: May 2014
Thank Jonathon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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