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The Queens Hotel
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Reviews (1,781)
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All reviewsriver viewcar parkexcellent locationbuffet breakfastgood sizecentral locationsecure parkingper dayroom was largebiscuitswould stay againbeanswithin easy walking distanceshort breakfull englishlovely roomtea and coffee
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918 - 923 of 1,781 reviews
Reviewed 20 June 2014

This hotel is right in town on the river. I had high hopes. But hopes are dashed the minute one walks in the door. Peeling wallpaper, dirty worn carpets, feels like it was last decorated in the 1960s. My room was very small and the window looked out onto the central courtyard (everyone else's rooms). Consequently, one has to keep the curtains closed for any privacy. The cleaning of the room was very poor, especially the bathroom. Peeling paint, mould in the shower, dust on the floor and water stains on the ceiling. This place is just about okay, but really for no longer than one night.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
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4  Thank KathyLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014 via mobile

The location is great, the view from our window was from a skylight, so not really a river view unless you poked your head out.
The bed was comfy & the room clean.
Breakfast? Don't bother including this in your package. The staff appeared stressed at the amount of people who were coming through the door for food. The food was bland (even the sausages were flavourless & probably really cheap). The mushrooms even worse! No milk jugs for tea/coffee at your table. Coffee was pale. Hardly any service. Just hurried to our table & a knife, fork & spoon plonked down.
Have a coffee in your room, shower & head into town to find something much better tasting & possibly of better value.

Stayed: June 2014, travelled as a couple
2  Thank Joebanana6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014 via mobile

This 2 night break in York was booked as a rail & accommodation package & was definitely good value for money. The hotel has a superb location & our room was very spacious. However, the bathroom was grubby with a lot of marks on the walls. There were also biscuit crumbs on the bedroom carpet which remained there despite the room being 'cleaned'. When using our tea cups on the second night it was clear that they had definitely not been washed & merely wiped as there were smeared stains still on them. Staff were pleasant enough although I felt sorry for the young lads trying to keep the breakfast queue flowing. Some parts of the hotel need freshened up as the decor & wallpaper is marked. I also found the left luggage arrangements disturbing as it is open to anyone. Despite these small niggles we did enjoy our stay & I would use this hotel again based on its location & value for money.

Stayed: June 2014, travelled as a couple
3  Thank sandramilne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

My husband had a conference in York and his university had booked rooms at this hotel. The minute I entered the property I was struck by the obvious lack of care....filthy entryway, walls in need of paint, carpet worn out, and, worst of all, the desk people were having private conversations about the clients!!!! The room had a gross looking dust ruffle, the curtain had a large rip, and there was a dirt streak on the comforter. I complained and brought a front desk person up to see, she agreed it needed some cleaning. Later those things were replaced, but then my husband discovered mold and a peeling ceiling in the bath. Needless to say, we moved hotels. This is truly a shame, since the hotel is located right on the Ousse River with a great view. And although some of the staff tried to be helpful, they were working against tough odds since it was obvious the owners were not investing in the upkeep of the property. Don't even think about it!

Room Tip: Don't go until they gut the place.
  • Stayed: June 2014, travelled as a couple
    • Value
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8  Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

down in york to see marti pellow in evita and stayed at the queens, i have stayed here 4 or 5 times before. fab location, rooms clean and a good size, staff friendly, breakfast very good, buffet so help yourself to a good selection of juice, cereals hot and cold food , all you need. will definately stay in this hotel whenever i go back to york

Room Tip: overlooking the river
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Evelyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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