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“Lovely hotel, lovely staff.”
Review of Hedley House Hotel

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Hedley House Hotel
Ranked #14 of 46 Hotels in York
Certificate of Excellence
Grantham, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely hotel, lovely staff.”
Reviewed 6 December 2012

We stayed on a KGB deal and this made the hotel extremely good value for money. The car park was small, but as we had deliberately chosen midweek during December we hoped there would be spaces - and there were. It was easy to find using the instructions on the website.

Check in was good. We arrived just after 2pm and got the keys to our room straight away. The person on reception was friendly and told us how to find our room.

The room was 11 on the second floor looking over the car park. A nice size room and very quiet. A bonus was a bath with a shower over it. Often in converted buildings they try and cram as many rooms as possible in and you end up with a very small shower room. Plenty of hot water at any time of the day.

The room and bathroom were warm and the bed was comfortable. The TV was ok too.

Plenty of hanging space and drawer space plus coat hanging racks just inside the door.

Hospitality tray with plenty of tea, coffee, sugar and milk and a full size kettle.

Breakfast both days was perfect - good choice and nicely cooked.

Everyone we met was friendly and keen to make sure everything was ok and we were enjoying our stay. I felt this was genuine too which is a refreshing change.

I would definitely stay there again and can highly recommend.

  • Stayed December 2012, travelled as a couple
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Helpful?
Thank janetheo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 7 December 2012
Thank you for the lovely review

We can offer the £99 double room for 2 nights throughout January if you'd like to come back....

Regards

Greg
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (340)
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English first
Edinburgh, United Kingdom
2 reviews
Reviewed 4 December 2012

I stayed at this hotel for the weekend, it was in a great location for walking into central York and our room was very comfortable and clean. However, the member of staff who we dealt with on arrival (Friday afternoon) was far from friendly and we had to ask for our room to be changed after being put in a self catering apartment in the basement, which wasn't what had been booked. Finally we were moved to a more comfortable room but only because the door wouldn't lock on the inside and not with out a fuss. I'm not sure I would stay again.

  • Stayed December 2012, travelled with friends
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Helpful?
Thank firsttriptomayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 7 December 2012
Sorry to read you were not entirely happy with your stay.

Sara must have been having a bad day as usually she provides a first class meet and greet.

I can only apologise and assure you of our hard work to improve our customer service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon, United Kingdom
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 December 2012

Well located hotel with clean rooms and a comfortable bed. Good TV, even better after we retuned it! The main reasons we stayed were the price and close proximity to the shopping areas of York. Very close to Bootham Bar. Ideal as we had booked so that we could do some quality Christmas shopping and York is a great choice for this and has some fine restaurants and bars too.

The staff are very friendly and we received good service. The breakfast is not huge but of good quality and sufficient. There could be more choice to make it a really good breakfast. The downstairs eating areas are very comfortable and inviting. Evening meals are on offer but we did not try them. The room we had was of good size but a little dated. The bathroom was clean but we were both reluctant to stand up in the bath for a shower as the bath felt too slippery and there was no rubber mat to put in the bottom of the bath. A shame because the shower was very powerful and easy to operate with lots of hot water.

Check the price when you book to ensure it includes breakfast. We booked online and thought the price was inclusive, but were told it wasn't when we came to check out. To be fair the owner did waive the price of the breakfast so I cannot complain.

Room Tip: Room overlooking the garden was very quiet. The only noise was from the next room but only when the...
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  • Stayed November 2012, travelled as a couple
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Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 3 December 2012
Thank you taking the time to review Hedley House,

Please call reception from your room next time as we have non slip mats available if required.

I am looking in to how expedia note the included/ not included services on their confirmation as it is very unclear

We hope you have a great Christmas and look froward to seeing you again soon

Regards

Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nottingham
1 review
Reviewed 2 December 2012

We stayed on 1 of the busiest weekend of the year st nicholas fayre but the staff were all brilliant working hard (give them payrise) and still smiling. The food and service was 5 star breakfast was brilliant we. Would recomend to anybody luxury but a fraction of the cost. The jacuzi sauna was a great relaxing end to our weekend. Can't wait to come back thank you so much ann and paul and our friends lynn and paul

  • Stayed November 2012
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Helpful?
Thank impress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 3 December 2012
We didn't want you to leave either!!

See you soon

Greg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Co.Durham
Level Contributor
104 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 December 2012

Recently visited Hedley House for a couple of days to see the St Nicholas Fair. The Fair was a let down but the hotel was really nice. The staff are fantastic!! Andy the chef cooks like a dream that mushroom risotto starter was brilliant and his 'own' chutney yum. I didnt realise they had a beautician or I would have availed myself of her services and they have a hot tub!
1 downside..........shopaholics beware after 6hrs shopping there is no lift.

Room Tip: People with mobility problems there is no lift so ask for a lower floor room
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Poohsvbf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 7 December 2012
Thank you for the lovely review

Please come back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
2 reviews
Reviewed 1 December 2012

Met personally by Greg who was very welcoming and friendly. Lovely food at a great price. Nothing was too much trouble for any of the staff. The location for York city was great. Greg explained immediately how to get there including the pretty way through the museum gardens. Bedroom a little dated but clean big and bed large and very comfortable. Used Time treatment rooms excellant.

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
Thank lindajN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 2 December 2012
Thank you for the great review - it's great to meet and greet personally

Regards

Greg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 December 2012

My partner and I stayed for 2 nights on a city xmas visit. We had booked via an online deal website which gave us a a terrific discount. We stayed midweek. On arrival, we found the car park to the rear. It was busy but was reassuring to know the car was safe overnight. We were met by the friendliest staff at reception who directed us to our room. The room was lovely. Very spacious, lovely bathroom, clean and well presented. Tea and coffer available along with freeview telly and free Wifi. The hotel affords easy access to York City centre, a short walk from the Minster. This makes it an ideal location.

The only observation was how warm the room was, even with the heating off and the window slighly open. I did not detract, however, from a great stay.

Breakfast was lovely. Hot cooked full english with different variations. Endless toast and tea/coffee. Lovely dining rooms spread over 2 rooms. It was busy, but that was too be expected. Everywhere was well decorated; we didnt sample the lounge and bar but could tell it would be a great place to chat with a hot toddy.

On leaving, the staff were again fantastic, supportive and glad to discuss future visits and opportunities.

Overall, the best stay I have had in York. I recommend this hotel to anyone. Pleasant, friendly, lovely and ideally located.

We have already looked at our next stay.

Well done to everyone and thank you.

Room Tip: Be guided by the staff - they are honest and supportive. Room 9 was a tad warm...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dazzler841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 7 December 2012
Thank you for taking time to review Hedley House

We look forward to seeing you again soon

Greg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hedley House Hotel

Property: Hedley House Hotel
Address: 3 Bootham Terrace, York YO30 7DH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in York
#4 Spa Hotel in York
#5 Family Hotel in York
#10 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hedley House Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Hedley House Hotel - A 3 Star Silver Award Hotel, within an 8 minute walk of the city. All rooms en-suite & all recently refurbished. Free wireless internet access. Off street car-parking, restaurant & lounge bar. 6 person outdoor aqua spa. Ample parking charged £10 per day. Electric car charging station Free wifi Deluxe rooms available with Apple TV ... more   less 
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Also Known As:
Hedley Hotel York

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