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“The nicest and most friendly hotel we have ever stayed at in York!!!!” 5 of 5 bubbles
Review of Hedley House Hotel

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Hedley House Hotel
Ranked #17 of 46 Hotels in York
Certificate of Excellence
Manchester, United Kingdom
1 review
“The nicest and most friendly hotel we have ever stayed at in York!!!!”
5 of 5 bubbles Reviewed 12 July 2010

Thankyou so much to Greg and Louise for helping to make our weekend away so perfect!! Your hotel has been renovated to the highest of standards and is an absolute credit to you both. You obviously work so hard, and is shows in the hotel, but certainly not on your faces, such a jolly couple yet so very professional. Our room had everything we could possibily need and was very comfortable, clean and modern. We will recommend your hotel to family and friends and we will be visiting again as soon as we can with or without the twins. Thankyou again, Bill and Jayne (Good Luck!!!!!!)

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HOTELLOVERS8885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 13 July 2010
Thanks for the fab review, having customers give us such great feedback makes all of our efforts worthwhile. It was great to meet you guys too and we hope to see you and your children at Hedley House in the future. Thanks for the comment in the visitor book too!! Regards Lou Harrand
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1,516 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
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English first
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 12 July 2010

Our stay at Hedley House Hotel was great!

For a start they are so accommodating! I had to be at the wedding I was going to very early and wasn't sure whether I'd be able to shower and get ready as the previous occupiers of our room might not have checked out yet. They told me that they could find somewhere for me to get ready whether my room was ready or not.

Secondly the room and bathroom were spotless and beautifully furnished. I was also amazed at the attention to detail (including a flatscreen tv and a hairdryer in the room).

We weren't there for long as we were only up in York for one night but looking through the booklet left in the room there's free wifi (which is good to know for future trips as my fiance often needs access to email) and you can rent a dvd player and 2 dvd's for £5 amongst many other things that really exemplify the attention to detail and thoughtfulness that Mr and Mrs Harrand have put into their hotel in order for their guests to feel comfortable and at home.

The breakfast the next morning was great too and came very quickly!

Overall Hedley House Hotel is a great place to stay!

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KSmith_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 13 July 2010
Thank you for the great review, we're glad that you enjoyed your stay with us and the wedding! We look forward to welcoming you back to Hedley House. Regards, Louise Harrand
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Halifax
2 reviews
3 of 5 bubbles Reviewed 12 July 2010

The room was clean and pleasent. Harrand house was just across the road from the main accomodation and an easy walk into town. The owner was pleasent. However, it appeared that there were three rooms in the house taken by either staff or immigrants - they got up very early in the morning and were extremely noisy which meant we did not have good quality sleep, this spoiled the stay. Car parking was free and adaquate.

  • Stayed July 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Alishu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 13 July 2010
The other guests staying in Harrand House were not immigrants or staff but paying guests like yourselves, paying the same money for the same accommodation. Regards
Louise Harrand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 July 2010

A 5 minute walk into central York, this hotel was in a great location. The owners and staff are young and keen, being helpful and friendly. The one minor problem we had was rectified quickly and efficiently. If you have a very young family it may be worth letting them know in advance as the top floor rooms are accessed via lots of stairs.

  • Stayed July 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jon020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregHotel, Owner at Hedley House Hotel, responded to this review, 13 July 2010
Thank your for your review of Hedley House. We're glad that you enjoyed your stay with us. The stairs keep us all fit and young! But if you don't like them, just request a lower floor! Regards Louise Harrand
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The Woodlands, Texas
1 review
4 of 5 bubbles Reviewed 10 July 2010

We had a wonderful stay at Hedley House! Per recommendation from Rick Steves' guidebook and the reviews from TripAdvisor we had high expectations, and were not disappointed! Our first night had a few "bumps" including a plumbing issue, but our every need was attended to and we were offered an upgrade to the neighboring apartment suite with no additional charge. While they were very busy with many youth groups touring, they never appeared to be frazzled or too busy to assist with our needs. The car park is awesome. We didn't have to worry about driving and could easily walk wherever we wanted. We talk often about what wonderful meals we had in the restaurant (the homemade pizza and York ale were the perfect ending to a busy day of touring!). Our stay at Hedley was a wonderful way to enjoy the great city of York! I highly recommend this hotel.

  • Stayed May 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lohughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 July 2010

We stayed at Hedley House for one night in June, and were glad to find a room in the annex(actually a suite with a little kitchenette), as we hadn't booked. The room was rather sleek and modern and not what we expected in York, but comfortable, roomy, and very clean. The kitchenette (which we didn't really need) seemed to be well supplied with equipment. A hairdryer (which we would have liked) was unfortunately not provided in the room. The next morning we discovered that the shower did not work properly - you could have a bath at a comfortable temperature, but for a shower the choices were HOT or COLD. The really aggravating thing about this was that mentioning it to the person at the desk the next morning prompted a response only of ,"We'll have to get someone to look at that." No apology much less a credit off the bill which we thought might have been more appropriate, a working shower being something of a basic one expects in a hotel.
WIFI only worked in the guest lounge area, not in the rooms.
There is off-street parking behind the hotel, but it's a bit of a tight squeeze getting in and out and there seemed to be some possibility of getting blocked in - some people might find it too difficult.
Breakfast was ok, nothing special. It was served in an area that seemed very crowded with a large group of college students. The room cost with breakfast was more, and we didn't think it was worth it. Would recommend saving the money and going out instead to one of the many pastry shops in York.
The location of this hotel is great, a short walk to the Minster and the center of old York. I'm sorry to say that for us it didn't compare to its very positive reviews here and in our guidebook.

  • Stayed June 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank jjkazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
4 of 5 bubbles Reviewed 1 July 2010

This hotel was lovely and clean the staff there couldnt do enough for us and they made our weekend .We are looking forward to going back next june . Everything near by and lots of place to go and do

  • Stayed June 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank janekralemann17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThebossYork, Owner at Hedley House Hotel, responded to this review, 3 July 2010
Thanks for your great review, we're glad that you enjoyed your stay with us and we look forward to wlecoming you back next year. Regards Lou Harrand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hedley House Hotel

Property: Hedley House Hotel
Address: 3 Bootham Terrace, York YO30 7DH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in York
#4 Spa Hotel in York
#5 Family Hotel in York
#10 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hedley House Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Hedley House Hotel - A 3 Star Silver Award Hotel, within an 8 minute walk of the city. All rooms en-suite & all recently refurbished. Free wireless internet access. Off street car-parking, restaurant & lounge bar. Gym, 6 person outdoor aqua spa. Ample parking. Electric car charging station free for residents Free wifi Deluxe rooms available with Apple TV ... more   less 
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Also Known As:
Hedley Hotel York

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