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“Very efficiently run - Nice Place to stay”
Review of Hedley House

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Hedley House
Ranked #14 of 47 Hotels in York
Certificate of Excellence
Warrington, United Kingdom
1 review
“Very efficiently run - Nice Place to stay”
Reviewed 28 November 2010

Have just ejoyed a weekend in York, and Hedley House is an ideal base. Friendly staff, clean rooms and just a short (10 minute) walk from the city centre. Would certainly consider staying again in future

  • Stayed November 2010, travelled solo
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Helpful?
Thank CudgieHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Halifax, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 November 2010

We travelled with another couple and arrived just after 7pm on a Friday night. Check-in was confused and confusing - we were met at the desk by a lady who continued to use her mobile phone whilst informing us that she 'wasn't really working tonight'. Another person eventually checked us in and showed us to our rooms. These were not in the main part of the hotel but in a set of rooms in one of the adjoining terraces along the row. Both rooms were spacious, light and spotless, although some of the soft furnishings had seen better days (eg: the bed cover, though clean, was frayed in places and looked tired). Breakfast was a bit of a scrum: the buffet area where all the cereals, fruit, etc were set out was very small and when used by two or more people meant a queue developed with little space for anyone to wait as serving staff tried to reach nearby tables. Breakfast itself was adequate, although no-one asked how we would like our eggs cooked or if we would like more tea or toast - we had to ask for all of these. All in all, I was disappointed with our experience at Hedley House, espeially as their website looked so inviting. There was nothing that could be complained about in particular, everything was OK - but that was it, just OK. It's a comparatively pricey place to stay and for what we paid I don't think it was good value for money: we had the feeling the hotel was a bit of a money-making machine, rather than somewhere where service and guests' comfort is paramount. I've stayed in York quite a few times and there are far nicer places to stay at far better prices.

  • Stayed November 2010, travelled with friends
    • Value
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Helpful?
1 Thank HOwen63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keighley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 November 2010

Cannot fault this hotel in this price range. The staff were charming. The service efficient. The rooms very well sound proofed and well equipped.The food very good. We were accommodated for a very nice evening meal at very short notice. The location was a stone's throw from the centre of York but quiet. Parking was tight but to have it was excellent. Just sorry we didn't get chance to try the hot tub. i would definitely recommend it and stay again.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
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Helpful?
Thank Rackette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2010

We went to York for a short break and thoroughly enjoyed our stay at this hotel. The staff is very friendly, their service prompt and they are ready to go out of the way to help their guests. The location is great with all sights within walkable distance. Definitely recommended!

  • Stayed October 2010, travelled with family
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Helpful?
Thank occassionaltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holmfirth
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 November 2010

Just returned from a 2 night stay at Hedley House as part of a small hen do. We had two large attic rooms that slept 4/5 people. The rooms were very clean and beds were very comfortable. Dinner at the hotel on the first night was lovely as was breakfast on both mornings. All staff were very friendly and efficient. The hotel was very well located for walking into York during the day and also back again at night. The only issue we had was getting blocked in the car park on the day of our departure. The hotel keeps the keys of cars that are causing an obstruction but we were suprised to be asked if we minded moving the car ourselves! It took us a while to work out how to actually drive such a modern car with no hand brake!! I am only mentioning this so you are aware in case you need to depart in a hurry However, hotels with free parking so close to the city tend to be very expensive and we all thought this was very reasonably priced.

We all enjoyed our stay and would happily return in the future.

  • Stayed November 2010, travelled with friends
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Helpful?
Thank Lisa_Holmfirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 November 2010

The Hedley House is well-located, a pleasant walk from the center of York and the Minster. The staff was great, helpful and hospitable. Breakfast was superb, and included fresh fruit and yogurt as well as the traditional English full breakfast. Everything was fresh, delicious, and beautifully presented. We had dinner there our second night. Wow! Each dish was a gourmet delight. As someone who must eat gluten-free, I appreciated that the chef understood my needs, and was able to create a fabulous entree which matched those of my dinner companions in every way (including delicious gluten-free bread). Our room was clean, spacious, and comfortable. Its only drawback was that it faced the street, and so we experienced some street noise.

  • Stayed November 2010, travelled as a couple
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Helpful?
Thank darjeelingfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThebossYork, Owner at Hedley House, responded to this review, 9 November 2010
Thank you for the fab review, and we're so pleased that you enjoyed your stay. Thank you for your comments on our food service, we always try to ensure that every diet is catered for.
Regards Louise Harrand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 November 2010

We stayed here for our wedding anniversary and couldnt fault this Hotel.
Very good location 5 min walk to York Minster and shops.
Rooms clean and well presented, breakfast great not the usual greasy rubbish.
Staff very friendly and easy to approach, would definetely stay at this Hotel again.
Thank you very much Greg, Lou & the Hedley House Team.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank Orrell42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hedley House

Property: Hedley House
Address: 3 Bootham Terrace, York YO30 7DH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in York
#4 Spa Hotel in York
#5 Family Hotel in York
#10 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hedley House 3*
Number of rooms: 38
Official Description (provided by the hotel):
Hedley House Hotel - A 3 Star Silver Award Hotel, within an 8 minute walk of the city. All rooms en-suite & all recently refurbished. Free wireless internet access. Off street car-parking, restaurant & lounge bar. 6 person outdoor aqua spa. Ample parking charged £10 per day. Electric car charging station Free wifi Deluxe rooms available with Apple TV ... more   less 
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Also Known As:
Hedley Hotel York

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