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“Excellent stay will be back”

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Hampton by Hilton York
Ranked #10 of 47 Hotels in York
Certificate of Excellence
Scarborough, United Kingdom
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Excellent stay will be back”
Reviewed 15 September 2013

Stayed in York for one night and was very impressed with the hotel. This is a very new hotel (just under a year old).

We were very lucky booked another hotel for more money and nowhere near as nice but lucky for us they had double booked.

The room was a good size, excellent bath room and a great refreshing shower. Plenty of shower gel, shampoo extra to hand. Tea and coffee making facility's, reception was great needed a few more milks and we good loads given to us.

Tv had a great choice of channels and the bed was very comfy we had a great nights sleep.

The staff were always very friendly and helpful.

Breakfast was very nice full English or continental, also on request you can get pancakes or porridge.

The hotel is very close to the city centre and the night life.

We will defiantly be coming back to this hotel.

They don't have a car park as such you use the ncp car park which is slightly down the road less than a minutes walk. You get your ticket validated at reception to get a discount on the parking. It costs £10 for one night stay.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Sf0rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 16 September 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was pleased to read that you enjoyed your stay, and that you liked the hotel and enjoyed the breakfast we offer.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Liverpool, United Kingdom
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 September 2013

We stayed two nights and found the hotel very clean, fresh, lovely staff and bedroom was very clean. Breakfast was very busy but they need to change the orange juice at breakfast terrible stuff. Close to all the places you would want to visit. Only thing that they could change is the disabled ramp it was being used by groups of smokers when we were there, and you could not get past, one guest had a walking stick and had to use the few steps to the pavement. Overall a good stay and would use a Hampton again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank craftyjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 16 September 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was pleased to read that you enjoyed your stay, and that you liked the hotel.

Thank you for your feedback regarding the orange juice. We are constantly reviewing the products we provide, so this feedback is extremely useful to us.

With regards to the smoking area, we have re located our smoking area to the top of the steps in order to encourage guests to smoke further away from the entrance. We will keep a closer eye on this area in future in order to ensure that guests are using the area allocated rather than smoking near the entrance or on the ramp. I do appreciate that this must have been an inconvenience for you, and please be assured that we will try our best to prevent this from happing in the future.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowie, Maryland
Level 5 Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 September 2013

We enjoyed 4 nights at the Hampton in York. It was conveniently located inside the city walls, just a 10 minute walk to the minster and other attractions. Parking is nearby, and reasonable. We were really impressed with the thought that went into the design of the hotel. The rooms are small, but maximum use is made of every bit of space - a very efficient design. The beds were comfortable, (though the pillows were a bit too squishy). The breakfast buffet was well organized and very well maintained throughout the morning. Overall, very clean, comfortable, well run, and convenient. We would definitely stay there again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeltaDawnD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 16 September 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was pleased to read that you enjoyed your stay, and that you liked the hotel and the room layout.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2013

York is an amazing place, really lovely and like the modern age meets history. My stay at the Hampton could have improved substantially but i did have a great time exploring york. I will be back again shortly.

  • Stayed September 2013, travelled on business
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Review collected in partnership with Hampton

Helpful?
1 Thank Adrian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 16 September 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was sorry to hear we did not meet your expectations on this occasion. If you have the time to e-mail me directly with more specific details rregarding your stay, I would be very greatful, as I would appreciate the opportunity to investigate the issues you had.. My e-mail address is QQYTG_hampton@hilton.com.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colwyn Bay, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 September 2013

ignore all negative feedback on this hotel, it is spotless , in a fantastic location, and the rooms are modern and comfortable.breakfast can be busy but they do warn you about this and you can always get a table somewhere also the staff work hard clearing tables etc and nothing is too much trouble , we have stayed in much more expensive hotels and they haven't been as good as the hampton, also worth mentioning left my i pad charger in the room and have since had it returned to me by post, excellent service for what is basically a budget hotel working to a high standard. we travelled as a family with our 10 year old son who slept well on what was an extremely comfy sofa bed , don;t hesitate to stay you won't get better for the money .

Room Tip: we were 5th floor facing the night club and heard nothing all weekend. to the rear you will have vie...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 16 September 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was pleased to read that you enjoyed your stay, and that you liked the hotel and enjoyed your breakfast.

I was glad we promptly dealt with returning your Ipad charger.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 September 2013

The Hampton York is a modern new hotel, very clean and good quality. Reception staff was unwelcoming upon arrival and confused as to how long we had booked to stay. Rooms well sized and very clean and well equipped for the standard. the fire alarm went off at breakfast and the lack of organisation by the staff was surprising they did not fully evacuate the hotel and guest seemed confused as to what to do. the breakfast is good but there are more guest that place to sit and eat, the breakfast eating area is far to small for the size of the hotel. At checkout, which was a day earlier than planned it was found that we had been over charged and this took some time to resolve. The room are fully air conditions which makes for a very dry atmosphere, no opening windows, not everyone will like this. A good hotel in a great location but with issues.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 13 September 2013
Thank you for taking the time to complete a review regarding your recent stay at the Hampton by Hilton York.

I have sent you an e-mail in response to the issues raised, which I do hope you have received.

Please do not hesitate to contact me if you have any futher concerns or queries.

Kind Regards

Victoria Burnham
General Manager
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Coimbra, Portugal
Level 6 Contributor
221 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 610 helpful votes
Reviewed 9 September 2013

This was by far the best Hampton we stayed in UK. We arrived by train from London and easily reached the hotel on foot.
The hotel is perfect located to explore the beautiful city of York. Before our arrival I sent an email asking for a quiet room at the back of the hotel, away from elevators and all my request were promptly attended.
The room was on the small side but comfortable , bright and spotless clean. The views from room to the ancient wall of York were lovely!
Very good breakfast, free wi-fi and kind staff.
Warm welcome at the check-in and fast check-out.
We booked the room with my HHonors points but I have checked other hotels in York and found the Hampton the best value for money.
We had a nice dinner at Castlegate restaurant. York is a really lovely city!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank margarida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 10 September 2013
Thank you for your review following your recent stay at Hampton by Hilton York.

I was pleased to read that you enjoyed your stay, and that you liked the hotel.

I was glad we promptly dealt with your room request, and was pleased you liekd the view of the walls from your room.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton York

Property: Hampton by Hilton York
Address: Toft Green, York YO1 6JT, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #10 of 47 Hotels in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton by Hilton York 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hampton by Hilton York is five minutes' walk from York railway station in the heart of the historic city centre. Stay in a cosy guest room and sleep well on a comfy Hampton bed(C), staying connected in your guest room with free high-speed internet access. We also offer a range of amenities to make your stay more enjoyable. Start each day with Hampton's inclusive hot breakfast. ... more   less 
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