Rather a laborious check in process and the reception staff tried to charge us extra for a Booking.com slip up. Didn't think the staff (overall) were particularly interested in guests, lots of disinterest and lack of action. Our room didn't get cleaned on the first night, reported this but no action taken, asked for clean towels never got them.
The food was less than average with an odd set up for breakfast, help yourself which is fair enough but the lay out meant one toaster was next to the kitchen in out door, the other next to the food queue, led to a bit of congestion. Tea and coffee awful, machine that spewed out various shades of horrible, even the hot water did not make good tea. Eating breakfast was like being sat in a canteen, set the table yourself, help yourself and to be honest sit with your dirty plates because the staff were that disinterested they didn't clear away the dirty until you left!
- Official Description (provided by the hotel):
- The Hampton by Hilton York is five minutes' walk from York railway station in the heart of the historic city centre. Stay in a cosy guest room and sleep well on a comfy Hampton bed(C), staying connected in your guest room with free high-speed internet access. We also offer a range of amenities to make your stay more enjoyable. Start each day with Hampton's inclusive hot breakfast. ... more less
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