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“Good central location, modern rooms, a little noisy.” 4 of 5 bubbles
Review of Hampton by Hilton York

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Hampton by Hilton York
Ranked #10 of 46 Hotels in York
Certificate of Excellence
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good central location, modern rooms, a little noisy.”
4 of 5 bubbles Reviewed 26 April 2014 via mobile

Modern, comfortable reception area and bar, v close to bars and shops. Nearby parking at discounted rate. Rooms comfortable and well equipped shower room with shampoo etc. Not great soundproofing, could hear conversation in next room and woken in early hours by noisy guests in corridor. However hotel did offer a reduction in rate due to the inconvenience.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lin_dasmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 28 April 2014
Thank you for your review following your recent stay at Hampton by Hilton York.

I'm glad you enjoyed your stay with us and appreciated the central location of the hotel. I was sorry to hear that your sleep was disturbed by other guests. Our reception team are on duty 24 hours to deal with an issues that may arise, and would have been more than happy to investigate the isse for you, as it is extremely important to us that all of our guests have a good nights sleep.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,202 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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1 review
3 of 5 bubbles Reviewed 25 April 2014

Stayed for a total of 3 nights and although had a small problem when checked in and got to room 012 I believe it was, the smell of damp was overpowering, the front desk changed rooms without any problems at all which was good but asked if we'd used any of the complimentary tea/coffee in the room, which indicated that instead of dealing with the damp issue it was just going to be resold, poor in my opinion, the room we where moved to on the 5th floor was spotless and really could'nt fault this one, bed comfy enough, but depends on what your expectations are.the good review is its centrally located and parking discounted in the ncp car park two minutes walk away (£12.00 for 24hrs),staff were friendly enough and the buffet breakfast included in price was adequate although the conveyor toaster only made two types of toast, burnt or uncooked, would of give more stars if not for the damp issue but all in all, it does what it says on the tin 

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eddie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 28 April 2014
Thank you for your review following your recent stay at Hampton by Hilton York.

I was sorry to read that you were given a room that smelt of damp.Please be assured that this room most certainly should not have been alloacted to you and for that I do apologise. Our normal procedure is to get carpets professionally cleaned and then allow them to dry before making them available to guests. It does appear however that on this occasion this procedure has not been followed. I have passed your comments onto my head housekeeper so that she can carry out the necessary retraining of the team in order to ensure an incident of this nature does not happen again.


Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 25 April 2014 via mobile

Having just returned from a two night break at this hotel, everything about the hotel was great. Five minutes from the train station and five minutes from the centre of York. We arrived earlier than the 2pm check in, asking if we could leave our luggage while we walked into York we were told that a room was already available and we could check in early. The two chaps on the desk were really friendly and helpful. We explained that this was a break covering my wife's birthday. They gave us a city map explaining how to get into the centre. They offered us some restaurant suggestions.
The room was clean, comfortable, modern and all toiletries were provided.
There was a comprehensive choice at breakfast covering cereals, fruit, full english and pastries.
On check out the we were able to leave our luggage and have one last trip into York. On returning to pick up our bags the guy on reception remembered it was my wife's birthday and wished us a safe journey home.
Will definitely be returning to this hotel in the future.

Stayed April 2014, travelled as a couple
Helpful?
Thank alankaren21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 28 April 2014
Thank you for your review following your recent stay at Hampton by Hilton York.

I'm glad you and your wife had and enjoyable time in York for her birthday and I am delighted you enjoyed your breakfast with us and that you found the staff to be friendly and helpful.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 24 April 2014

Funny old species of hotel this. Centrally located which is good, friendly staff which is nice. Rooms are modern and spacious, but beds and pillows are not the best comfort-wise. Bathrooms are ill-fitted, taps that miss the basin at times, toilet placed so you have to put one leg either side of a jutting wall. Breakfast is included but poor - the hot food is cold, the toaster inept, the pastries past their best. Notionally you can order bar meals in the evening. Didn't look like a popular option. Not sure this brand quite knows what it is.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 28 April 2014
Thank you for your review following your recent stay at Hampton by Hilton York.

I am sorry that on this occasion we failed to meet your expectations. Hampton by Hilton is a relatively new brand to the UK, and we are constantly reviewing the products and services we provide to our guests. Your feeback is extremely valuable to us and will help us improve in the future.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

Couldn't fault it.. Good location, staff friendly and helpful. Rooms really excellent value. Lovely breakfast. Ask for the freshly made American Pancakes....mmmm my 8 year old son demolished them. Eat at Delrio's just round the corner...

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jude2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 25 April 2014
Thank you for your review following your recent stay at Hampton by Hilton York.

I'm glad you enjoyed your breakfast with us and that you found the hotel to be excellent value.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton, UK
Level Contributor
128 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
1 of 5 bubbles Reviewed 24 April 2014

I was only in my room for a matter of minutes before I had to check out.

Reception did not ask if my short stay was satisfactory or if the room to my liking, they simply took the back the keys and the money and didn’t even say goodbye.

The non-existing customer service and total lack of communication means I will look elsewhere in future.

  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank mackyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 25 April 2014
Thank you for your review following your recent stay at Hampton by Hilton York.

I am sorry that you felt pur reception team did not offer good customer service on this occasion. Having spoken to the reception team and the manager on duty, I can only assume there must have been a mis communication, as they were not aware you were checking out. Some guests leave their keys with us when they go out of the hotel for security reasons. As you did not mention you were checking out early we kept the room for you, and as such were unable to resell it. I am sorry that on this occasion we failed to meet your expectations.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 23 April 2014 via mobile

We stayed here for a couple of nights over Easter and were very happy with our choice of hotel. Location is superb - just 5 minute walk from town centre. Staff are a credit to the Hilton name, always friendly, ready to help and seemed genuinely concerned with ensuring that guests needs are met and exceeded.
The rooms are very clean, well equipped, bed very comfy, bathroom well appointed and above all quiet. The gym is a nice bonus with decent quality equipment and provides good space to work off the calories Yorks nice restaurants pile on!
The only observation - certainly not a complaint - is the breakfast arrangement. For a quality hotel like this the self service style and slightly spartan and utilitarian surroundings seem out of keeping with rest of hotel. No problem with quality of food with wide choice of cereals, pastries and cooked options simply the setting. Like I said this is not a complaint just a comment but overall we thoroughly enjoyed our stay and will certainly return when we next visit York.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank skybluejan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBurnham, General Manager at Hampton by Hilton York, responded to this review, 25 April 2014
Thank you for your review following your recent stay at Hampton by Hilton York.

I was so pleased to read that you liked the hotel and that you made good use of our fitness room. I also delighted that you found the staff freindly and helpful.

Thank you for choosing Hampton by Hilton, and we do hope you chose to stay with us on your next visit to York.

Kind Regards

Victoria Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton York

Property: Hampton by Hilton York
Address: Toft Green, York YO1 6JT, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #10 of 46 Hotels in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton by Hilton York 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hampton by Hilton York is five minutes' walk from York railway station in the heart of the historic city centre. Stay in a cosy guest room and sleep well on a comfy Hampton bed(C), staying connected in your guest room with free high-speed internet access. We also offer a range of amenities to make your stay more enjoyable. Start each day with Hampton's inclusive hot breakfast. ... more   less 
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