The hotel is close to the railway station so walking to the hotel is easy. Being only a few years old and well-designed, walking into the lobby is an impressive experience. Reception was friendly and welcoming.
As we walked into our room we were impressed, until a faint but unmistakeable whiff of mildew accosted us, like your kid's gym bag. After traveling for 24 hours we weren't complaining. The bathroom looked spotless, no obvious place for the mildew scent to emanate from.
After some recovery time my mate decided to buy a bottle of wine, so she went down to the bar. We never paid much attention at first, but when it came time to pour, the level of the wine seemed low. Further investigation showed the bottle had been opened. Back down to the bar with it.. apologies but nothing else... new bottle of wine received, but we weren't impressed.
The room was very attractively decorated but on the small size according to N.A. standards. Thanks to LED technology everything was well-lit. The door-less shower was modern but had a floor like glass. The room info said rubber mats were available and I asked for one, but didn't get it until I asked a second time.
More unfulfilled promises... the info said electrical converters were available on request, but none were actually available except for one non-operative unit. I confirmed that it indeed did not work. At least they were right about that.
Breakfast was well presented and abundant but the offerings were rather tasteless. My biggest concern was with food handling. The cutlery was stacked in tubular receptacles with the mouth ends facing up. Everyone who took cutlery could see what they were choosing but everyone could fondle the eating surfaces while making their pickup, and I'm sure some of those people hadn't washed their hands. Another thing was a bus boy who was picking up dirty places with his bare hands and then using those same unwashed hands to put clean plates out. This seems to be contrary to food handling rules.
The TV service was good, Internet rather poor. Occasional whiffs of mildew continued... maybe it was coming from the drains because everything in the bathroom was spotless.
We weren't sorry we stayed at this hotel, but the management didn't really know how to run a first rate hotel.
- Official Description (provided by the hotel):
- The Hampton by Hilton York is five minutes' walk from York railway station in the heart of the historic city centre. Stay in a cosy guest room and sleep well on a comfy Hampton bed(C), staying connected in your guest room with free high-speed internet access. We also offer a range of amenities to make your stay more enjoyable. Start each day with Hampton's inclusive hot breakfast. ... more less
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