We booked family room based on reviews and website. Pictures of rooms looked lovely. On arrival welcome was good. Jeanette was helpful. We went to room 16 and going up to room could smell fried food on stairs. Room was clean, and large but looked nothing like the webpage. Also room very cold. We found the radiators were turned off. We turned them on but no heat. My husband went to speak to Jeanette who told him the boiler was broken but she gave us some heaters.
Sleep was difficult due to traffic and road noise from main road.
The shower is very disappointing a dribble. Not good in a cold bathroom.
Breakfast OK but staff service not consistent. Some are friendly and helpful but others are surly and unhelpful. My daughters didn't want full English and ask for just sausages. They were given one each. Quite tight given they didn't have bacon, egg, tomato or mushrooms.
We will not return or recommend.
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