I have just returned from my 13th visit to the Guy Fawkes Hotel, York, My first since it has been “Refurbished” and unfortunately probably my last.
From the difficulties making my reservation to the problem checking out my 3 day stay was filled with repeated glitches and a great disappointment.
As mentioned earlier Myself and my daughter have been frequent visitors and have recommended dozens of people to the Guy Fawkes, but I would be embarrassed to do so now.
My initial contact was in March when I booked an overnight stay for 17th April, only to be contacted a few days before to say the refurbishment wasn’t finished in time. We then amended our booking To November and for a 2 night stay. Then after many, many unanswered phone calls finally in august I got through to amend the booking to include an extra night, making 3 in total. The booking confirmation had to be sent 3 times as it contained errors on each occasion, finally on the 3rd attempt it appeared correct. On checking in last week I was told that my booking was only for 2 nights and not 3, luckily I had a copy of the confirmation with me. The receptionist kept saying that now they were over booked.,.not my problem!
What was my problem though was standing in the bar/reception area it was in utter darkness, apparently this lends to the ambience, however totally impractical when it comes to reading or signing anything!
What had once been an open and airy bar area was now in total darkness, everything in the room, included the painted floor was black.. It is horrendous!
We were finally allocated room 3, at the top of the winding staircase, which had previously been beautifully carpeted, but you guessed it, the carpet had been removed and the stairs were painted black, however there was carpet on the landing, which was covered in dust and pieces of chipped off black paint from the stairs we had just climbed.
On entering room 3 my heart sank, more dark wooden flooring. Dark wooden panels on the wall, all rather coffin like.
The bathroom was the one thing that had not been touched in any way and was all white and shiny, with its power shower. The bed too was very comfortable. Nice TV with Freeview but to my horror the kettle was placed on a shelf directly under the TV! Surely a disaster waiting to happen.
The disaster that was waiting for us became apparent when we had to fight to get through the bar area after a hard days shopping to discover that was had previously been a quiet hotel was now actually rooms above a PUB! It was full to bursting with young loud and drunk people, who got louder as the evening passed. The door to the bar is directly under room 3 and banged constantly throughout the evening. On returning from a meal out we now find a “Bouncer” on the door! The noise was almost unbearable, people sitting on the stairs drinking, shouting and then a pub quiz started!
Once the bar had closed which was way passed 11 o’clock, those who had spent all night together drinking in the pub, now stood underneath our window, shouting for the next half an hour.
Having stayed here many times we are quite used to the very early collection of rubbish and glass bottles in the morning, however what we were not used to is the moving of heavy furniture just after 6 every morning, as tables chairs and large items were moved from the night before.
During our 3 day stay we were locked out of our room 3 times as the Card key stopped working, we then had to queue at the bar to get it going again.
On checking out they tried to charge us a £120 more than the confirmation said.
Apart from the accommodation nightmares our weekend was excellent. Fab food, shopping and a real Christmas spirit.
I feel that the Guy Fawkes has completely lost its way and it is such a shame.
- Official Description (provided by the hotel):
- Standing next to York Minster, the Guy Fawkes Inn was the birthplace of the notorious plotter, Guido Fawkes. The Inn offers en-suite rooms with free Wi-Fi, flat-screen TV’s and AA Rosette Food. Each of the thirteen rooms have been decorated individually, feature antique feature, tea/coffee making facilities and complimentary toiletries. Many of the rooms also enjoy a landmark view. The inn retains many of its original features including gas lighting, real log fires and the timber staircase. You can also dine by candlelight in the restaurant, which serves classic pub-food from locally sourced ingredients and the bar stocks a range of real ales. The York Ghost Walk Experience leaves from York Minster each Saturday at 19:00 and both York Theatre Royal and the National Railway Museum are just a 5-minute walk away. ... more less
- Reservation Options:
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- Also Known As:
- Guy Fawkes York
- Guy Fawkes Hotel York