I booked through Late Rooms for my son and his girlfriend to celebrate being together for a year to stay at the Guy Fawkes Inn. Although I did not stay there myself I would like to let people know the difficulties which they experienced trying to check out and has consequently spoilt there stay in York. I called the Inn 2 days before there stay to pay for the superior room. I was informed that they would call me if the payment did not go through. I did not receive this call. Whilst trying to check out my son called me to say that they had no record of this payment and he would need to pay for the bill with cash. As he needed to go to the bank to obtain enough money he was informed he would need to leave his luggage with them as security. As you can imagine I was not too pleased about this and I called the manager directly to sort out the problem. After explaining that I had spoken to him and he had taken my details the previous 2 days, his reply was "I don't remember you calling" and was informed he would call me back. At this stage I checked on-line to ensure the payment had been received which it had and I called him back to relay this information to be told again "I will call you back". After a time I called the hotel again to enquire what was happening only to be told the Manager was not available. At this point I explained to the receptionist that this was not acceptable treatment and that my son needed to catch a train home very soon and I needed resolution of this matter ASAP and I expected a call from the Manager. Whilst this shambles of administration was ensuing my son and girlfriend where in limbo and obviously could not enjoy the rest of their time in York before returning home. Only after my husband intervened and he called me to say the Inn would release their bags was I able to call my son to say the were OK to collect there luggage, 2 hours after they should have checked out. I had checked the reviews for this Inn beforehand and although there were a few indications that there had been problems with credit/debit card payments in the past, the latest reviews stated that this problem had been sorted out. Obviously, this is not the case and on further checking the last few reviews it appears this Inn is in ADMINISTRATION! I can say this whole experience has truly spoilt what should have been a romantic stay in York.
- Official Description (provided by the hotel):
- Standing next to York Minster, the Guy Fawkes Inn was the birthplace of the notorious plotter, Guido Fawkes. The Inn offers en-suite rooms with free Wi-Fi, flat-screen TV’s and AA Rosette Food. Each of the thirteen rooms have been decorated individually, feature antique feature, tea/coffee making facilities and complimentary toiletries. Many of the rooms also enjoy a landmark view. The inn retains many of its original features including gas lighting, real log fires and the timber staircase. You can also dine by candlelight in the restaurant, which serves classic pub-food from locally sourced ingredients and the bar stocks a range of real ales. The York Ghost Walk Experience leaves from York Minster each Saturday at 19:00 and both York Theatre Royal and the National Railway Museum are just a 5-minute walk away. ... more less
- Reservation Options:
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- Also Known As:
- Guy Fawkes York
- Guy Fawkes Hotel York