First impressions when we arrived in our room and turned the bathroom light on was WOW! unlike one PI we stayed in this one was absolutely spotless, and when we walked into the room their was a large LCD TV attached to the wall, so far so good, however when I looked at the double bed which stood I'm guessing here about 15 inches off the ground I became just a little concerned, because I'm 6 ft tall and have a disability and I'm stood in a room specified as Disabled?
We parked our case, had a shower and then made our way to the ajoining Beefeater, one word "brilliant" the cooked steak was on the small size but hey everything was spot on and more importantly Hot! hot! hot!.
Bit of confusion when the bill arrived as although we had booked the Meal Deal were presented with a full itemised bill the details of the voucher we handed over to a member of staff had obviously not been documented, but to be fair this was swiftly rectified.
After our meal we sat outside with another drink and were stalked by the local cat, who jumped on the chair back behind me to the table and onto my wife's lap apparently his name is Elvis . . . cute cat, however I'm digressing, because the chairs in the room were not comfortable for me personally it was not really an issue I just decided to lie on the floor and then roll straight onto the bed??? yes yes it was that low, whilst watching TV which you cannot turn up beyond 15 or adjust the contrast to get rid of the red faces as it's pre-set by Whitbread's Mission Control. With two on the bed I found both of us rolling into the centre of the bed, ask my local bed specialist about bad mattresses and he will confirm that two people rolling into the middle of any mattress is a sign of a poor quality or a mattress that's well and truly past it's best, PI You Choose? in addition it was awful in terms of comfort I could not sleep and as we sleep with the curtains open, as soon as darkness fell two bright orange sodium bulk light fittings situated opposite our bedroom lit up our room which was not helpful either. When we went down for breakfast the next morning we were greeted with a nice Good Morning how are you? from a mature female member of staff, had my feeling sorry for myself head on and I mentioned I'd had a rough night and she advised I mention this at reception. We had an absolutely fantastic breakfast the best ever at any Premier Inn and the lady who served us was really nice. As we were leaving I spoke to a young blonde receptionist who to be fair had been really helpful previously but her whole manner changed completely when I mentioned that I had an awful nights sleep?? and I added that a foot high bed really should not be inside a disabled room, let's be honest the word disabled is a massive clue, however I do accept that a comfortable mattress is a very subjective subject what suits one person may not suit someone else, however, we were told that "none of our guests have ever complained about the mattresses in fact some have asked where can they buy one from" interestingly when questioned she seemed to think that a disabled person lets say in a wheel chair would not have an issue with transferring from a chair (higher than a PI bed) low down onto a bed that stands just over a foot off ground, clearly you would have to lift the person out of the wheelchair seat and lower them onto a foot high bed, and similarly you would have to lift the person from the foot off the ground bed into a wheelchair seat which I think would cause problems.
A male worker? was sat beside the receptionist grinning all the time, she asked him to go check the bed later, and then disclosed that in the other room the bed has risers fitted ? I was certainly not aware of this I just thought it was odd that a bed in a disabled room was very low off the ground, the grinning person said he would check it right away, didn't move just grinned which obviously tells me that his role of chief bed-checker is just not going to happen because if it did then risers would of been fitted to the bed in our disabled room.The young receptionist told me that she would make a note of my comments, and absolutely no mention whatsoever of the Premier Inn Good Night guarantee promise?
I'm sure someone from Premier Inn will post the usual standard response script and cut & paste their extremely concerned standard reply.
Finally Hypnia mattresses are mentioned on the Premier Inn page as featured in some (not York NW) hotels which tells me that for some people and I must stress not for all guests, that perhaps the existing mattresses may not be that good.
- Official Description (provided by the hotel):
- Delve into some of York's major annual festivals and events from our great city location ... more less
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- Also Known As:
- Premier Inn York North West Hotel York