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“Great location and nice rooms but an expensive Premier Inn”

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Premier Inn York North West Hotel
Ranked #21 of 46 Hotels in York
Certificate of Excellence
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location and nice rooms but an expensive Premier Inn”
4 of 5 bubbles Reviewed 14 August 2014

Stayed in a few Premier Inns and this is one of the better ones
Pros
Great location near Poppleton Bar Park and Ride and not far from Monks Cross Retail Park
Excellent Fish and Chip restaurant "The Wetherby Whaler" next door
Room was very comfortable and had a big TV - no Sky channels though only Freeview
Reasonably quiet apart from some floor creaking.
Standard Premier Inn breakfast was very nice if fairly expensive.
Cons
Pricey Premier Inn due to location - you won't get a £29 room here
No unlimited wifi only 30 min a day - mobile signal was not strong - for £80 a night I'd expect it.
Beefeater value for money not great.

Overall a good stay - hotel is about to be extended

  • Stayed August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Karderby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
opsmgrnorthwest, Manager at Premier Inn York North West Hotel, responded to this review, 16 August 2014
Thank You for providing a review of your stay with us at York North West Premier Inn.

We really do appreciate all feedback we recieve, and will take on board your comments. It is nice to hear that we were able to provide a good, comfortable and clean environment for you, and as you stated, we are lucky enough to be right next to two park and rides into the City Centre.
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882 reviews from our community

Traveller rating
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    76
    37
    20
See reviews for
320
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Lanark, United Kingdom
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 14 August 2014 via mobile

Visited the hotel on 12th August, for an overnight.
Absolutely no problems at all, and really pleased.
The receptionist was very pleasant and enthusiastic, and went out of her way to say hello to my two children.
Room lovely, clean comfortable.
A nice touch was the addition of a box of toys and games at reception for the kids, you can borrow them and pay a small donation to Great Ormomd st hospital.

Restaurant next door was great, lovely breakfast and dinner there.

Would recommend and will definitely be back!

Stayed August 2014, travelled with family
Helpful?
Thank wideboyal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
opsmgrnorthwest, Manager at Premier Inn York North West Hotel, responded to this review, 16 August 2014
Thank You for providing a review of your stay with us at York North West Premier Inn.

It is nice to hear that you all enjoyed your stay with us, and that we were able to help in providing a comfortable and friendly atmosphere.

We would be more than happy to welcome you back again, should you return to the York area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

As I needed to stay just one night before a day-long meeting, all I wanted was a clean, comfortable room and a good breakfast. This Premier Inn supplied both, with very friendly staff too. Breakfast was particularly good, with lots of choice, buffet items constantly being topped up and a 'say just as much as you want' approach to the cooked food. It did just what I needed and could not have been better: not quaint, not trendy, not boutique but a good night's sleep and easy to park.

Room Tip: on the side away from the main road would be slightly quieter
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  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welshrainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
opsmgrnorthwest, Manager at Premier Inn York North West Hotel, responded to this review, 14 August 2014
Thank you for providing us with feedback on your stay with us at York North West Premier Inn.

It is great that we were able to provide a calm and comfortable environment and set you up for what sounded like a very long ahead!
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North West
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

York's great but parking, traffic and accommodation prices not so great. Staying about 3 miles from the centre but just a few minutes from the new Park & Ride at Poppleton Bar makes for a hassle free day. Parking for the bus is free, buses are every few minutes, quiet, clean and comfortable and with a senior discount only 80 pence return!

The hotel is of the usual Premier Inn high standard - clean, good size rooms and a nice Beefeater restaurant connected to the hotel through it's own entrance. There are other eateries on what is a new but quality industrial area. Premier Inns are standard but dependable and work well as long as your not expecting "old English charm" and style. Staff were helpful, positive and during a hot spell room fans and light bedclothes were readily available. Overall a pleasant hassle free stay. Only downside is the 30 minute limit on free wi-fi which today is ridiculous. In the attached restaurant/pub there's no limit.

Room Tip: Front is opposite a main road, back is quieter overlooking new office buildings but gets the sun all...
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  • Stayed August 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
2 Thank dashwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
opsmgrnorthwest, Manager at Premier Inn York North West Hotel, responded to this review, 14 August 2014
Thank You for the feedback on your stay with us at York North West Premier Inn.

The Park and Ride is always a great hassle free way to get into the City, and now that we are lucky to be smack bang in the middle of two, it gives our guests even more of a choice, and as you have stated it offers a much cheaper alternative to trying to park in the centre.
We would be more than happy to welcome you back again, should you make a return trip to York.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 6 August 2014

What you would expect and would have been fine except that we had a family room which must have the sun all day - great most of the year but made it unbearable for sleeping, even in the early hours of the morning. Windows could only be opened slightly but noise from the main road and something 'beeping' outweighed any benefit. There was a fan provided which helped if you could adjust to the noise it made. Two of us managed no more than about 2 to 3 hours sleep. Seems from other reviews that we're not the first to have this problem and staff gave the impression that this was not an uncommon problem, seemed sympathetic but if this is a common problem why hasn't air conditioning been installed? Apparently they have suggested this and if this is what it is like on a 'normal' summer's day, can't imagine what it must be like in a heatwave. Everything else was fair to good, especially the staff in the restaurant next door who were excellent. Maybe some of the other rooms aren't so badly affected but would not stay again during summer, maybe other times of year but lots of other choices in the area.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank PaulyGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online customer service at Premier Inn York North West Hotel, responded to this review, 12 August 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 August 2014 via mobile

Not sure if when I booked a family room it automatically had air con of whether other people seem to have stayed in a different hotel! Staff very friendly and polite, restaurant attached quite small but ideal place to stay within close distance to York and all the places we needed to visit. Room clean and facilities enough for us. Would stay again if in York

Stayed August 2014
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
opsmgrnorthwest, Manager at Premier Inn York North West Hotel, responded to this review, 3 August 2014
Thank You for taking the time to provide us with feedback on your stay with us at York North West Premier Inn.

We are really glad that you had a comfy stay with us, and we would be more than happy to welcome you back again, should you find yourself in the York area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Bromwich, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 1 August 2014 via mobile

I'm currently sat in a room which is boiling hot and without breathable air, our two young children are so uncomfortable there is no chance of any sleep at all tonight and I'm on the verge of cancelling our weekend plans and driving home.

There is no air conditioning, the windows open all of an inch and the fan simply blows hot air around - although we are lucky, some rooms don't have fans.

Ridiculous conditions which are actually dangerous if you bring young babies into the equation.

Money back please, we'd be better off sleeping in the car.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn York North West Hotel, responded to this review, 6 August 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn York North West Hotel

Property: Premier Inn York North West Hotel
Address: White Rose Close | Nether Poppleton, York YO26 6RL, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#3 Best Value Hotel in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn York North West Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Delve into some of York's major annual festivals and events from our great city location ... more   less 
Reservation Options:
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Also Known As:
Premier Inn York North West Hotel York

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