Just returned from a stay at Marmadukes. Was really looking forward to it but came away hugely disappointed.Location good, but the hotel lacked the finishing touches - screws just hanging on walls, fruit juice jug chipped, shower unit had holder broken and was left dangerously sharp at shin height, the chandelier in our room had years' worth of dust collected in it. In our room there was an unwanted safety feature (their words not ours) in that the emergency lighting was left on. Having checked in and gone out for the evening arriving back after 11pm, the darkness of our room was lit by a green glow. We can only describe it as trying to sleep under a traffic light that was stuck on permenent 'GO'.
Our sleepless night was met with a resounding we'll fix it as the fire alarm tester had left it on. Came back the light was still on. At 8pm as we left for a meal "We've called out the engineer but he hasn't been yet" didn't fill us with confidence, and at 1045pm as darkness fell the green glow remained strong. The night porter - God bless him, tried the "he's been and fixed it, it needs to be on - Health & Safety" blah blah. In the end we came away feeling like we had starred in an updated advert for Ready Brek, but on this occassion the glow didn't warm our hearts. Customer care = bit like the hotel, needs some finishing touches. Breakfast was nicely cooked though, the waitress was the nicest person there.
- Official Description (provided by the hotel):
- Located in a tranquil, residential street, Marmadukes Town House Hotel offers free Wi-Fi, characterful rooms and is just a 10-minute walk from York Minster and the Theatre Royal. All 21 en-suite bedrooms have been individually decorated with antique furniture and feature both tea/coffee making facilities and an en-suite bathroom with complimentary toiletries. The Park Restaurant has been awarded three AA Rosettes and serves a tasting menu. Guests can relax in the residents lounges or the private, walled garden to the rear of the property. Marmadukes Town House Hotel is just a 10-minute stroll from the historic city centre and picturesque Shambles shopping area. York Railway Station can be reached in a 20-minute walk. ... more less
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- Also Known As:
- Marmadukes York
- Marmadukes Hotel York