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Marmadukes Town House Hotel
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Reviews (1,679)
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All reviewsloft suiteroll top bathyork suitefour posterpark restaurantantique furniturefree standing bathlovely hoteldouble showercity centreminute walkbreakfast was excellentmain buildingposter bedfull englishone night staybeautiful room
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1,321 - 1,326 of 1,679 reviews
Reviewed 25 February 2013

Stayed two nights at this hotel last week, February 2013. A well situated hotel, only an 8 minute walk to the York Minster. The hotel is comfortable and well furnished with an Edwardian feel to it. The room we had was in the attic area, it was quite small with only limited wardrobe space but very comfortable. It had a large en suite bathroom but did not have a shower, should you require a shower facility then it can be requested and if available the staff will accommodate. We will return to this hotel but next time I would know to request a room with a shower.
The staff are lovely and friendly.
Parking is limited and we were asked to leave our car keys with reception in case our car needed to be moved, this was not a problem.
The hotel only does breakfast but this was very good and had plenty choice.

Room Tip: Request a room with a shower.
  • Stayed: February 2013, travelled as a couple
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Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes H, General Manager at Marmadukes Town House Hotel, responded to this reviewResponded 27 February 2013

Thank you for taking time out to leave feedback regarding your recent stay.
I am glad we were able to offer you such a comfortable stay.
As you mentioned in your review baths or showers may be requested at the time of booking so please do not hesitate to make your request on any future booking

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2013

I had this weekend stay as a surprise birthday treat and it certainly was. The staff were all wonderful. Brekkie was fab especially loved the scrambled eggs with salmon, with no wating so very prompt nothing too much trouble. Loved our bedroom. Only one critiscm the loo at the bottom of the stairs seems to give off a smell that wafts up the staircase. Great time thanks for making it special. Would love to stay again.

Room Tip: Four poster front bedroom.
  • Stayed: February 2013, travelled as a couple
    • Value
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Thank rosemary r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes H, General Manager at Marmadukes Town House Hotel, responded to this reviewResponded 27 February 2013

Thank you for aking the time to leave us feedback regarding your recent stay. I am so glad you enjoyed your time with us. I agree with you regarding the salmon and scrambled eggs, they are rather delicious and I shall pass your comments back to our chef
I apologise for the slight whiff coming from the downstairs toilet. Unfortunately the automatic air freshener had jammed but this has now been rectified
I hope we can welcome you again in the future

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Reviewed 24 February 2013

We stayed for a long weekend using a Secret Escapes deal and overall were very pleased and impressed with Marmadukes hotel. It is nicely located just out of the main city centre but only a 10 minute stroll to the cathedral and city centre. It has a quiet location and only took 10 minutes to walk to the station by a signposted back street walk. The welcome when we arrived at Friday midday was so welcoming and friendly, which gave a good initial feel. The Deluxe Double room in the main building was a good size and the antique furniture was all tasteful and gave the room ambience. It was cold when we got in the room as no heating was on, but there was a fan heater in the cupboard for the room that warmed it quickly and once the radiators were on it stayed nicely warm when zero outside. The room was clean, although the main cupboard had a lot of dust on the top that needed cleaning. The bathroom was fine, although the shower had fine adjustments on the taps that took time to get right. The shower screen was quite dirty at the seal and toiletries were not replenished. The same for the tea, milk and biscuits in the room which were not refreshed on the second day. There was no DVD player that I thought was meant to be in the room, but for us not needed. Overall, a little more attention needed. Breakfast was good with quality produce. Staff were all friendly, although quick off the mark to remind that you needed to be out by 11am or they charge £15 an hour. These latter things were all small 'niggles' that did not affect our stay much - for a 'boutique' hotel that is small they were not expected though. Overall, with a deal, decent value and a good hotel that I would recommend and return to. Thank you for a lovely stay and well down to the staff who were most welcoming.

Stayed: February 2013, travelled as a couple
Thank Mikeep69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes H, General Manager at Marmadukes Town House Hotel, responded to this reviewResponded 27 February 2013

Thank you for taking time out to leave us feedback regarding your recent stay. I am very happy that on the whole you had such a good break. I apologise for the niggles you describe and these have been passed on to the relevant departments to be looked into
I hope we get to welcome you again in the future

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Reviewed 22 February 2013

Staff were very friendly and breakfast was delicious. I was however disappointed with the room - it stated 4 poster but was really a canopy bed. The furniture was on the whole faux old - looked good in a photo but not up close. Room was small and cold - I could feel draught from window. Handy for walking into city but I have been to better hotels which were just as handy for attractions.

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank simmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes H, General Manager at Marmadukes Town House Hotel, responded to this reviewResponded 25 February 2013

Thanks you for taking the time to leave a response. I am very sorry that the room you stayed in did not meet your expectations. All our items of furniture are antiques, sourced and bought throughout auction houses both at home and abroad. I appreciate that the marks of time do not show themselves in photographs but are all part of the furnitures history
The beds themselves are all individually handcrafted by the man who made the bed for the Harry Potter series and are all of different design.
We would love to welcome you back in the future and assign you to a room with a full four poster bed

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Reviewed 17 February 2013

I will start by saying me and wife have stayed in several boutique hotels , and know what standard to expect for the price you pay , I'll start by saying the reception was very friendly and welcoming the breakfast was very nice and again the staff very helpful and polite , now for the room, we stayed in the loft suite and this is where it goes down hill the standard of house keeping is poor , the room is in need of a complete makeover the bathroom again all needs modernising the shower heads were filthy only one shower worked properly the extractor was hanging off the ceiling , all the mastic around the shower casing is falling out and is black , it all appears very run down , as I said I know what quality to expect for the price I pay , in the early hours of Saturday morning we were awoken by a loud banging noise this went on all night it sounded like a pump that was air locked , I mentioned it to the receptionist who informed they would checked out , to summarise our stay the staff were very helpful and welcoming , the room fell way below my standards

Stayed: February 2013, travelled as a couple
1  Thank happy63Liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes H, General Manager at Marmadukes Town House Hotel, responded to this reviewResponded 18 February 2013

Thank you for taking the time to leave feedback regarding your recent stay. I am very sorry that the room fell below your expectations. The issues raised have been passed to our maintenance team and are being dealt with immediately. I appreciate this is a little late for you but should you wish to return please book with us directly and we will ensure you return stay lives up to your expectations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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