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“A real gem of a hotel, full of passionate and caring staff”

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Marmadukes Town House Hotel
Ranked #13 of 46 Hotels in York
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A real gem of a hotel, full of passionate and caring staff”
5 of 5 bubbles Reviewed 9 August 2014

In today’s throwaway society, where we all have to function, it is a sheer delight when you find a real gem of excellence. This particular gem is this hotel, where to be honest there are two gems, one is the loft suite, which is sheer 5 star luxury and the second is the staff who are so attentive, where nothing is a problem, where service really means something and where ensuring that guests are happy and satisfied is everything. We all talk about going that extra mile, at this hotel, it is the norm and to see such passion in today's society is wonderful.

The thing we loved about the loft suite, were the little individual touches, the things you would do yourself, it was a sheer delight. When we opened the door the first time to the loft suite, we spent the first 5 minutes going from room to room and spotting these delightful touches. It made you feel at home and we actually called it “our little home. “ It was those little lovely finishing touches that made the difference, knowing that staff had taken the time to set out this suite in such a delightful way.

The welcome was so warm and inviting and as we said the suite was divine, the whole stay was excellent. Would we recommend this hotel, absolutely yes, for all the reasons stated above and for the fact that this hotel is the gem of York, true 5 star accommodation at an excellent price. In fact we loved it so much we have already booked two more visits. We are already counting the days until we can come back at the end of the month and experience it all over again.

During my working life I have stayed in many hotels in many countries, so I truly have the knowledge and experience to say, this hotel is a place, where you straight away relax right down, feel at home, where you can leave all the pressures of normal life at reception and just relax and enjoy an excellent service and that feeling is priceless. Peter S

Room Tip: We would recommend the loft suite, if you want to have that special time together, this really is a...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank foxauthor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review, 16 August 2014
This is the most amazing review, and one that myself and our team are honoured to receive.

I am so pleased that our passion and dedication to this wonderful industry is apparent. Some are not as fortunate as us, to love their jobs and be enthused by the career path in which we have chosen, however I can honestly say we do care and are keen to ensure Marmadukes Town House Hotel staff and guests are happy and feel our warmth.

We have recently completed touch ups in our Loft Suite and in the non-too distant future would like to add some items like a docking station and hair straighteners to hopefully accentuate your stay. If anybody has any suggestions of what would be more beneficial we would love to know.

Marmadukes Town House Hotel is a small hotel, so we are lucky enough to be able to provide you with whatever you may need and in turn we are lucky enough to enjoy your company.

Peter…We are looking forward to welcoming you back next week, guests like yourself are an absolute pleasure and privilege to have stay with us, as our guests.

Kindest Regards

Lucy Neville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 August 2014 via mobile

What a lovely hotel with great food, surrounding s and friendly staff. The room we had (the loft) was highly finished with a lovely decor. I will recommend this to friends as there was nothing to fault. A relaxing pleasant experience.

Stayed August 2014, travelled with family
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review, 8 August 2014
Thank you for your Five Star review for Marmadukes Town House Hotel.

Our tem here are thrilled for the kind mention. The Loft Suite, is wonderful in every way and you could happily move into this suite, with its own private sauna. You certainly have to book In advanced for this special suite.

You review is perfect and I can’t thank you enough. We will look forward to welcoming you back along with your friends.

Kindest Regards

Lucy Neville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 4 August 2014 via mobile

We have just returned from a lovely stay in room 513 a four poster room with roll top bath which is vital for me as I am a 'bath' person managed 3 during our stay !!

The room is very spacious with 3 lovely big sash windows making it very bright and airy super high ceilings with lovely fixtures and fittings.

The only negatives were the bathroom blind which was broken and I'm not a fan of water in a Kilmer jug much prefer individual bottles of sparkling / still water. Also I found it rather odd that for an Hotel of this quality that the duvets / pillows are hollow fibre / polyester I was expecting feather / down the sheets and duvet covers are of good quality seems a shame !

We hope up return at some point but would make sure re bedding !!

Thank staff are friendly and efficient thankyou for a very relaxing stay

Stayed August 2014
Helpful?
Thank Lesley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review, 8 August 2014
Thank you for placing your review on here for Marmadukes Town House Hotel.

I am so pleased you decided to return back to us and to our Bedroom 513 one of our Four Poster Bedrooms. This is a lovely light, front facing bedroom.

I know we have exchanged emails to ensure you know we have rectified your negative comments and take any points made by our guests very serious. Please contact me direct and I will ensure as discussed that we will do all we can on your next visit. I am afraid the beddng situation is very difficult as so many people are allergic to feather bedding and this is something that I cannot promise but all other items have already been repaired or replaced.

I will look forward to you emailing and returning back to us.

Kind Regards

Lucy Neville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, England, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
3 of 5 bubbles Reviewed 3 August 2014

To be a boutique hotel it's all about attention to detail which I don't think Marmadukes has done. Whilst comfortable and in a lovely quiet area 10 mins walk from the walls, the loo paper was Premiere Inn standard, the towels had stains on them and the tea and coffee was grotty with no fresh milk. Whilst it may seem a bit picky it's the little things that make a stay perfect. Difficulty parking but appreciate the reality of that in the centre of a city. Had thought about booking it for our wedding night very relieved we checked it out first as we would have been a bit disappointed.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review, 8 August 2014
Thank you for placing a review on for Marmadukes Town House Hotel, formally named as ‘Boutique’. We have changed what feels like a great deal of literature, website listings and general signage to Marmadukes Town House Hotel, as you are right we are not Boutique. We are a lovely individual hotel, far from the pretence of a label but an individual hotel which cares about standards and the level of personal service we can give to our guests. We are one of the few places left where we genuinely care about you, your stay and your enjoyment of York.

However I am sorry to read that our toilet roll was not to your liking, we do order ‘Luxury Toilet Rolls’. If any future guest would like fresh Milk or any item that we can provide, please ask as we would and always will try and accommodate any requests we possibly can.

I am sorry you were disappointed and I can only apologise that it was not made clear at the time of you booking through a third party agent. When guests book direct with us we always offer the best possible rate as well as discuss any requirements and advise you may need to ensure you have an amazing stay in York.

We wish you all the best for your Wedding Day and we do hope you find somewhere amazing for your Wedding Night.

Kind Regards

Lucy Neville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 2 August 2014 via mobile

We stayed at Marmadukes on a dinner bed and breakfast deal. Our deluxe room was not huge but characterful with some nice antique pieces. The bathroom was good with a powerful over bath shower. Sadly the mirror over the sink must have been put up by a man as I could only just see the top of my head! Marmadukes does not do dinner so we took a taxi to the Lamb and Lion (see separate review) breakfast though was tasty and set us up for the day. We did have minor quibbles but these were dealt with efficiently by the friendly staff who seemed genuinely eager to please.

Stayed August 2014
Helpful?
Thank Clare S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review, 8 August 2014
Thank you for taking the time and placing a review on here for Marmadukes Town House Hotel.

Not one bedroom is the same here at Marmadukes and not one piece of furniture is the same, which does create a wonderful character for the hotel. However an oddly situated mirror does not sound great, please can you email me so I can locate this?

I am pleased you found us all friendly and efficient.

I hope to see you back here very soon and thank you once again.

Kind Regards

Lucy Neville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uttoxeter
Level Contributor
197 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

This is a great hotel close to the town centre the staff were the most helpful staff , The Breakfast was excellent the best weve tasted in a while.If in York we would return to this very nice Hotel.
P.S We found that York had the nicest Taxi drivers.

Room Tip: The Loft suite is fantastic but has no views
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank wilkosteph28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review, 8 August 2014
Thank you for taking the time and placing a review.

We are a perfect location and is a consistent compliment for Marmadukes Town House Hotel so thank you. We are pleased you have enjoyed your breakfast with us.

We have past your kind comments on to Fleetway’s Taxis, our regular taxi company who takes care of our guests.

Thank you once again and we will look forward to you retuning back to us.

Kind Regards

Lucy Neville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland National Park, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 1 August 2014 via mobile

We stayed here for one night on 29th July in a deluxe room for £89. We arrived at the hotel at about 1pm which we knew was to early for our room but we checked in and got the paperwork out of the way. The receptionist was very friendly and informative and he even have us a map of York and a couple of recommendations of what to see. The location of the hotel is great, it took about 10mins to walk into the centre and we spent the afternoon exploring. We returned at about 6pm and were shown to our room, we were offered help with out luggage but this wasn't needed. The room was lovely. It was spacious with a nice big bed and a lovely bathroom. The bathroom had a nice big bath in which took no time in filling with hot water. We went out for dinner and drinks and returned at about 9pm. The hotel was nice and quiet and we had a good nights sleep in the comfy bed. Breakfast was lovely. I had eggs and soldiers and the eggs were perfectly cooked with big soldiers smothered in butter, perfect. We had a look into the bar and lounge area which looked lovely although we didn't use. Overall we had a fab stay. The staff were all very polite and friendly and the hotel is charming

Stayed July 2014
Helpful?
Thank Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marmadukes Town... H, General Manager at Marmadukes Town House Hotel, responded to this review, 8 August 2014
Thank you for taking the time and placing an amazing Five Star review.

We ae always happy for any guest to register early, at least you can complete all the necessaries and get off exploring York, especially if you have booked car parking with us.

Here at Marmadukes Town House Hotel you cannot be more perfectly situated as we are positioned in a lovely quiet grove amongst beautiful avenue of trees, we are only 10 minutes walking distance away from the city walls and near to all of York’s City Centre Attractions.

I am so pleased to read that you had a good night’s sleep followed by an enjoyable breakfast. Your kind comments regarding our team or also greatly appreciated.

We will all look forward to you returning back to us.

Kindest Regards

Lucy Neville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marmadukes Town House Hotel

Property: Marmadukes Town House Hotel
Address: 4-5 St. Peters Grove, York YO30 6AQ, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#8 Luxury Hotel in York
#12 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marmadukes Town House Hotel 4*
Number of rooms: 21
Official Description (provided by the hotel):
Located in a tranquil, residential street, Marmadukes Town House Hotel offers free Wi-Fi, characterful rooms and is just a 10-minute walk from York Minster and the Theatre Royal. All 21 en-suite bedrooms have been individually decorated with antique furniture and feature both tea/coffee making facilities and an en-suite bathroom with complimentary toiletries. The Park Restaurant has been awarded three AA Rosettes and serves a tasting menu. Guests can relax in the residents lounges or the private, walled garden to the rear of the property. Marmadukes Town House Hotel is just a 10-minute stroll from the historic city centre and picturesque Shambles shopping area. York Railway Station can be reached in a 20-minute walk. ... more   less 
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Also Known As:
Marmadukes York
Marmadukes Hotel York

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