Booked this hotel months ago with the boutique room with roll top bath for my pregnant wife to enjoy only to turn up and shown to a cold top floor family room which I wouldn't stay with my family in!
An apology from the receptionist and my pregnant wife offered a bottle of wine for an apology! Laughable customer service! Fortunately the close by Hotel Du Vin had a room available and on hearing how we'd been treated upgraded us to a superior room with roll top bath! Now that's customer service!
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- Also Known As:
- Holme Lea Manor Hotel York