First the good points: the location is good, on a quiet road only a 10 minute walk from the centre. The welcome from a friendly staff member on arrival, was very warm. The room was comfortable.
Now for the not so good points: not sure when the bathroom was last give a thorough clean, but I don't think it was this year. There was mould and grime and it definitely didn't give the impression of being the 'luxury' accommodation it was billed as. When using the shower, water ended up over the bathroom floor because of the poor seal on the mouldy shower screen.
On our first morning, the hotel had run out of smoked salmon and croissants. We were told that they had run out of the croissants that morning and the salmon the day before. Why didn't they go to the shops? We did, and just ten minutes away, in an express supermarket, we could find both. On the second morning, surprise, surprise, still no smoked salmon, but it was still on the menu. On both days we opted for egg instead with sausage for me and mushrooms for my husband. On the first morning he was given 3 mushrooms and on the second day it went up to 4 small ones! Luxury?
When we pointed out these issues we were given an apology but no offer of a refund. I wrote to the management on our return home and received a speedy reply, with apology and the offer of a free night in one of their nicer rooms the next time we go to York. This may seem quite generous but isn't much use as we have no intention of returning to York and are about to move abroad. I emailed back and asked if we could have a partial refund instead. I am still awaiting a reply, three weeks on. I wouldn't recommend this guest house as it's clearly a bit hit and miss
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- Also Known As:
- Holme Lea Manor Hotel York