Room very disappointing, We upgraded to a superior room but to be honest was very basic. Although on the surface everything appeared to be clean, there were stains on the carpet and on the chairs. Also the television was broken and although we didnt mind that, it was a health risk as the screen was hanging off. When we mentioned this to reception, we were told they were aware of this and somebody had been called out to look at it. They said it was either risk us being in the room and have a risk of electrocution or cancel our booking.
On the first day the breakfast was unedible. We both asked for a full english and mine came with beans but they were burnt and obviously the last in the pot because despite being mentioned on the menu, my husband did not receive any. On the 2nd day we were forgotten about at breakfast and people who sat down a long time after us, were served first. When we asked them to take our order, we felt like we had imposed on them.
The hotel is in a great location and the grounds are lovely but the service and rooms are more on line with a 2* not a 4*. We actually stayed here for our honeymoon so was obviously a big disappointment.More
- Free Wifi