On arriving we spoke to 'Sandra' the co-owner, who greeted us in a rushed manner, explaining they were meeting family from Newcastle and were very busy. We politely stated we knew York and were happy to collect our keys and let them get on with their day. She thanked us and rushed off. We enjoyed our overnight stay in York as usual. The following morning we went down for breakfast just after 9am. We were greeted disapprovingly by 'Sandra' asking us what time did we believe breakfast to be served until. We took a guess at 9.30am to which she stated, 'breakfast is between 8-8.45am (a 45minute turnaround!!). We apologised and said we looked for a brochure or leaflet in the room but unfortunately couldn't find one, She responded 'it is stuck to the back of your door.' I replied I thought they were just the fire regulations. She sniffed and stated she was sure she told us the day before, but I reminded her she was in such a rush she explained very little. We were sat at a table which was not our room number, as she gave a disappointed look at the table 'used' by another couple by mistake. She ushered us to another table and said 'sit here, it hasn't been used, it's fine, I mean no one has spat on it!!' We were horrified. We couldn't wait to take our leave! After a rushed breakfast of 'make your own cereal' and a piece of toast, we paid the full amount and gathered our things. On leaving we were asked by 'Ken', whether we had left our keys, as he willingly held open the main door as we left and closed it swiftly behind us. We didn't dare ask if we could leave our baggage in a complimentary room until our train time. We have stayed in many, many hotels and guest houses, but have to say that this year's stay at the Ascot Lodge was the most tense, disappointing and strangest experience hosted by two extremely rude people.