We booked this hotel quite a few months in advance and was looking for a pleasant visit to York, which we had. The hotel was located approx 15-20 minutes leisurely walk into the town centre and boasted a lovely welcome, reasonable car parking charges £10 (24 hrs) and friendly staff.
Our room was adjacent to the main building, we were escorted by a young lady on reception and shown into our room. The room was light and airy, clean and nice decor. The sumptious bathroom (open plan) overlooking the bedroom was immaculate (okay if your not shy and like sharing bathroom experiences)!
The bar area was well stocked with a good selection of fine wines, the bar tender was pleasant and obviously knew his wines, as he tended to our pre-meal drinks. Extremely helpful, wish we could say the same about adjoining bistro.
We were shown to our table and given the menus, we would have like to have been shown the wine list before ordering and asked for a little more time. The table seemed to be so small it couldn't accomodate our overly-sized menus and other condiments. The service all seemed rushed and too hectic for our liking. The chap behind us was already making a complaint about his meat dish and we thought that didn't sound good. We ordered starters which arrived within minutes and with mixed reactions, the main followed suit (some 25 mins later) and again with mixed feelings. The fishcake that my partner ordered was huge, bland and full of water (we're still looking for the crab that was supposed to be the main ingredient) and the vegetables horrendously undercooked to the point of being raw!!!
We mentioned all of this to the waitress (who seemed genuinely uninterested) who offered us a free coffee and dessert, which we declined as didn't want to risk another meal. They eventually decided to not charge us for one of the starters, side dishes and both main meals, which we thought was the least they could do.
We assumed that with us still finishing our wine they'd have waited until we left before they had a discussion with each other about our complaint. A very disappointing meal considering the other side of the hotel was good quality and value for money. If you are considering eating at the bistro we would recommend an alternative in the town centre, as you may be disappointed.
We would go back to the hotel, but would find other places to eat (KFC perhaps)!
- Official Description (provided by the hotel):
- Hotel du Vin & Bistro York is located in the tranquil area known as The Mount, close to the city's historic centre. This beautiful hotel in York city centre is housed within a Grade II-listed building that dates back to the early 19th century. Formerly a private home and an orphanage, the hotel houses 44 stylish bedrooms and suites, trademark bistro, bar and private dining rooms, along with a terrace, courtyard and inner forum for alfresco dining. York is a historic and beautiful city, believed to date back from Roman times. York is the county town of Yorkshire, perfect for a cultural getaway or a romantic weekend break that will inspire. ... more less
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