Went to the Hotel bistro restaurant for our anniversary. The service was unbelievably poor, with the staff seeming to be in a state of disorganisation and chaos. As a result I asked for the service charge to be removed, (which was agreed to). The restaurant manager was sympathetic to our critical comments and asked for my mobile number. The next day she phoned me and invited us back as the hotels's guest for another meal that night. We somewhat reluctantly agreed, but were delighted by the end of the evening having had a first rate meal with excellent service.Our opinion was futher enhanced, when after having left the restaurant and having walked several hundred yards down the road, there was the restaurant manager chasing me with a bag that I had left behind. So having sworn that we would never go back to a Hotel du Vin, we would definately consider returning to a hotel that not only admits its mistakes but takesthe right action in remedying a bad situation.
- Official Description (provided by the hotel):
- Hotel du Vin & Bistro York is located in the tranquil area known as The Mount, close to the city's historic centre. This beautiful hotel in York city centre is housed within a Grade II-listed building that dates back to the early 19th century. Formerly a private home and an orphanage, the hotel houses 44 stylish bedrooms and suites, trademark bistro, bar and private dining rooms, along with a terrace, courtyard and inner forum for alfresco dining. York is a historic and beautiful city, believed to date back from Roman times. York is the county town of Yorkshire, perfect for a cultural getaway or a romantic weekend break that will inspire. ... more less
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