My partner treated me to a concert and an overnight stop over at a luxury Hotel in York on for my birthday. This was booked many weeks in advance. We arrived at 3.15pm to this beautiful listed Hotel Du Vin, expecting the room(Raoul Collet) to be ready which it wasn't, We were asked to sit in the lounge whilst it was being prepared. We waited about 20 minutes, did not get a complimentary drink for the inconvenience but had to purchase one ourselves at a total exorbitant price. When taken to the room we found it was absolutely freezing and extra heaters had to be provided. We then had to sit on the bed until the room warmed up as the room had no chairs? On checking the room it was lovely and the bathroom top notch. There were drink making facilities but that was all. Anything else wanted was at a high cost. There was not even a biscuit provided to have with the tea/coffee. The next morning was a disappointment, breakfast was continental, if you wanted anything else it would have cost £16 + for a variety of options. Naturally this was not taken up. One must remember this Hotel is charging prices per night of £209! but not providing a reflective service. The staff were great and helpful but the company owning the Hotel need to look at what they are offering as a package, as I have had a better facilities at a B & B. Would I go again not on your nelly!
- Official Description (provided by the hotel):
- Hotel du Vin & Bistro York is located in the tranquil area known as The Mount, close to the city's historic centre. This beautiful hotel in York city centre is housed within a Grade II-listed building that dates back to the early 19th century. Formerly a private home and an orphanage, the hotel houses 44 stylish bedrooms and suites, trademark bistro, bar and private dining rooms, along with a terrace, courtyard and inner forum for alfresco dining. York is a historic and beautiful city, believed to date back from Roman times. York is the county town of Yorkshire, perfect for a cultural getaway or a romantic weekend break that will inspire. ... more less
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