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“Not bad, could do better”
Review of Hotel du Vin York

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Hotel du Vin York
Ranked #17 of 47 Hotels in York
Certificate of Excellence
Reviewed 10 February 2014

Good potential, but better cleaning staff would be a real asset here. For the price it was fair value, although some of the furnishings were rather dated, if they updated I would recommend for a short stay.

  • Stayed: December 2013, travelled as a couple
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Thank Fergiebird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Hotel du Vin York, responded to this reviewResponded 11 February 2014

Thank you for taking the time to write your review of Hotel du Vin York. It was great to read that on the whole your enjoyed your stay and that you would also return. At Hotel du Vin we are always looking at ways to improve our product through investment, process and our people, as a result of your feedback I will looking at the points noted to ensure improvement.

My thanks once again

Kind regards,

Steven Hodgkinson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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973 - 979 of 1,570 reviews

Reviewed 10 February 2014

We spent a fantastic weekend in York and were so pleased we chose this hotel, friendly and very efficient staff, rooms were great, excellent breakfasts. We enjoyed a lovely dinner in the restaurant on our first night. The hotel is a short walk into the centre. We visited Rustique on the Saturday night and again had an excellent meal, finished off by a glass of champagne back at the hotel. A very relaxing weekend, looking forward to a return visit soon.

  • Stayed: February 2014, travelled with friends
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Thank Fiona14a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

Stayed for two nights. Rooms very nice, a bit on the smallish side but very well appointed. Nice grounds and public areas throughout the hotel. We ate in the restaurant the evening we arrived. Decent menu, with food tasty and well presented. Breakfast was first class. Excellent selection of cocktails, several of which were sampled over the weekend. More than anything the experience was made by the staff who were consistently helpful, welcoming and professional. Overall good value... fairly expensive but a great stay. We'll definitely return.

  • Stayed: February 2014, travelled with friends
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Thank NB-Traveller1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

We had dinner in the Du Vin Bistro after a great sunday lunch a fews ago. The welcome we got was fantastic, so much so that we came back for a second night and i have decided to write my first restaurant review... Nothing was too much trouble, the waiters looked after my small child, offered toys and a childrens menu. The wine man certainly knew his stuff! the food was of good standard, presented in a nice way and served with a friendly smile. Upon leaving we were met by the Manager, Matt whom thanked us for our return visit using our names and helped us with our pushchair to the taxi he had arranged. Neadless to say when we arrived at our hotel we struggled without any help....my husband even said why didnt we stay at the Du Vin. Thank you Matt and your wonderfull team, you made our weekend.

  • Stayed: February 2014, travelled as a couple
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2  Thank T g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Enjoyed a lovely meal with my husband in the courtyard area of the hotel. The cocktails are superb (especially their Whisky sours). We were served by a lovely waiter called Roy, he really made us feel comfortable and relaxed. The fixed meal for two courses was reasonably priced and very tasty! I am biased when we are talking about location as we live close by but if you're a tourist wanting to stay in York you can't pick a lovelier area. An all round lovely evening.

  • Stayed: February 2014
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Thank Magsterama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Was looking forward to this for a while, was quite let down with the reality.
Overpriced, rooms need a redecoration and soft furnishings look knackered.
Reception staff were nice and helpful. Extras are not just in the mini bar, be warned, crisps, and chocolate strategically placed as "freebies" around the room are not!
Couldn't face the expensive breakfast as wanted to get home!

  • Stayed: January 2014, travelled as a couple
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Thank Ajb699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Hotel du Vin York, responded to this reviewResponded 4 February 2014

Thank you for taking the time to write your constructive review of Hotel du Vin York. It was of disappointing to learn that we did not live up to expectations. I would relish the opportunity to discuss your experience first hand as I do find your comments regarding the bedroom quality surprising. Please feel free to contact me personally at the hotel in order to discuss further.

Kindest Regards

Steven Hodgkinson

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Reviewed 28 January 2014

I have decided that after my latest experience of Hotel Du Vin I will not be staying again.

My GF treated us to a two-night break at the Hotel du Vin over New Year.

The actual hotel is what you expect from the chain; they are pretty much all the same look and feel abliet in individual and generally interesting buildings.

First let me say that on the whole the staff were excellent.... they were really polite and engaging and always trying to help. However one member of staff working on the bar was rude and sarcastic; who does he think is paying his wages?

The restaurant was chaos every morning (we stayed for 2 nights) at breakfast. I cannot blame the staff for this as they were by the looks of it understaffed (and imagine the kitchen was too). The reception staff had to come in to lend a hand (which bless them they did but it is not what they are trained to do). At no point did we see anyone from the Management Team helping out the waiters - VERY poor show.

Room Tip: Stay in the original building
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  • Stayed: December 2013, travelled as a couple
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Thank OrangeThoughts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Hotel du Vin York, responded to this reviewResponded 4 February 2014

Thank you for your recent review of Hotel du Vin York relating to your December stay with us. Although I was pleased to read that elements of your stay were great it was very disappointing to hear you would not be returning in the near future. I would like to offer my contact details to you and should this ever change please do not hesitate to contact me at the hotel directly.

Kindest Regards,

Steven Hodgkinson

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Additional Information about Hotel du Vin York

Address: 89 The Mount, York YO24 1AX, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #17 of 47 Hotels in York
Price Range: £91 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin York 4*
Number of rooms: 44
Official Description (provided by the hotel):
Hotel du Vin & Bistro York is located in the tranquil area known as The Mount, close to the city's historic centre. This beautiful hotel in York city centre is housed within a Grade II-listed building that dates back to the early 19th century. Formerly a private home and an orphanage, the hotel houses 44 stylish bedrooms and suites, trademark bistro, bar and private dining rooms, along with a terrace, courtyard and inner forum for alfresco dining. York is a historic and beautiful city, believed to date back from Roman times. York is the county town of Yorkshire, perfect for a cultural getaway or a romantic weekend break that will inspire. ... more   less 
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