We have just returned for a two night stay at The Hotel Du Vin, York in a superior room which was the epitome of style. The room was in the main hotel building, above the entrance and was brilliant. ( Slight problem on the second night when the heating in the room failed)
We ate at the hotel on both nights and I must say the food and service were very good.
I think the staff could benefit from some customer service training as when the heating in the room failed, it took over an hour to provide some sort of heating, which proved inadequate as all they had was one small electric heater to heat a very large room. Once this had been provided, no one enquired as to the effectiveness of the solution or seemed unduly interested in the welfare of their guests from that point onwards.
This did not ruin our stay but did not seem value for money at the time.
- Official Description (provided by the hotel):
- Hotel du Vin & Bistro York is located in the tranquil area known as The Mount, close to the city's historic centre. This beautiful hotel in York city centre is housed within a Grade II-listed building that dates back to the early 19th century. Formerly a private home and an orphanage, the hotel houses 44 stylish bedrooms and suites, trademark bistro, bar and private dining rooms, along with a terrace, courtyard and inner forum for alfresco dining. York is a historic and beautiful city, believed to date back from Roman times. York is the county town of Yorkshire, perfect for a cultural getaway or a romantic weekend break that will inspire. ... more less
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