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“Lovely friendly staff and great food!”
5 of 5 bubbles Review of Hilton Northampton

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Hilton Northampton
Ranked #7 of 29 Hotels in Northampton
East Sussex
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Lovely friendly staff and great food!”
Reviewed 22 October 2012

We stayed here for 3 nights for a family reunion, booking on a dinner, bed and breakfast package for £135 per room per night . This was a very good deal.

Our evening meals of 3 courses were beautifully cooked and presented, making it a very enjoyable experience. For non inclusive, there is a 3 course menu for about £20 which is great value these days. Plenty of choice as well.

Used the leisure facilities which were very good.

We would like to say, all the staff, in this hotel are so friendly and welcoming. Our sincere thanks to all of you. A special thanks to the chef and his staff for some very enjoyable meals .

Thank you for enhancing our family reunion.

Only one negative. We were in room 160 and the shower and bath flow was really slow. Our family in the other rooms didn't have this problem.

Room Tip: Maybe avoid room 160! Shower and bath flow really slow.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boopsyEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 23 October 2012
Dear Guest

Thank you for taking the time to write a review of the Hilton Northampton following your recent family stay with us.

We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective.

Thank you for making us aware that the shower and bath flow in your room was slow. I have passed this information on to the Maintenance Manager who will be taking a course of corrective action to prevent this from occurring in the future.

We are delighted that you enjoyed your stay and look forward to welcoming you back in the near future.

Kind Regards



Carrie Dent
Guest Relation Manager
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Birmingham, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 October 2012

Spent one night in Hilton Nothampton . Reception staff polite and helpful.Very spacious family bedroom. Very comfy beds. Sofa little worn, otherwise good decor. Large flat screened TV. Ironing board, iron, trouser press and hair dryer. Good supply of tea/coffee making facilities. No fridge in room. Safe inside wardrobe. Lighting inside the room not adequate though. Breakfast in bed service available.

Bathroom clean, spacious with shower over bath. Big supply of toiletaries and towels.

Many conferance suits , in one we had a get together.We did not use the pool or adjoining facilities, so cannot comment on them.

Excellent complimentary breakfast with choice of cerials, continental and English choices. Sunday breakfast is from 7-11, so there is no need to rush. Check out 12 .

Plenty of parking places but at a small cost of around £ 5 perday for guests. Convenient location. Just off junction 15 M 1. with very easy access. But return to motorway is tricky as there is no right turn at dual carraigeway.

One tip. Do not place your room key with your mobile as it is de-magnatised making impossible to open the door. I have not come across this before. Had to go to reception as we locked ourselves out.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JagDeeAb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 22 October 2012
Dear Guest

Thank you for taking the time to write a review of the Hilton Northampton following your recent family stay with us.

We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective.

We are delaighted that you enjoyed your stay and look forward to welcoming you back in the near future.

Kind Regards
Carrie Dent
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Port Elizabeth, South Africa
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 October 2012

Spent the night here whilst attending the British Super Bikes at Silverstone. The accommodation was very good and the hotel staff were helpful and corteous. A good choice on the room service menu. The steak & kidney pudding was particularly good. Breakfast buffet was standard fare but good.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harold P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 19 October 2012
Dear Guest

Thank you so much for taking the time to write a review of the Hilton Northampton following your stay with us. We very much appreciate all our guests' feedback so that we can view the hotel from a guest prospective.

I am extremely pleased to read all your positive comments of the hotel and hope we can welcome you back again to the Hilton Northampton in the future.

Kind Regards



Carrie Dent
Guest Relations Manager
Hilton Northampton
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Singapore
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 October 2012

Stayed here for a family party in a room that had clearly not been updated since the early Nineties. We were next to the health club and the smell of chlorine from the pool was overpowering. Had a good rate (around £50 for a double double) breakfast was extra but was worth it good buffet selection in a modern restaurant.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SingaporeScribbler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 19 October 2012
Dear Guest

Thank you for taking the time to write a review of the Hilton Northampton following your recent stay with us. We appreciate all the guest feedback as this enables us to view the hotel from guests prospective.

I’m delighted that you enjoyed your breakfast and I shall pass your comments onto our Head Chef.

Please accept my sincere apologies for the smell of Chlorine from the Livingwell Health Club in your room. This was reported to the Living well Manager and a course of corrective action was taken.

With regards to the Hotel, we do have a maintenance programme in place to improve the conference rooms, bedrooms and lobby area; I will meet with the Maintenance Manager to review the progress of this.

Once again thank you for your time and hope we can welcome you back in the near future.

Kind Regards



Carrie Dent
Guest Relations Manager
Hilton Northampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 October 2012

hotel is just off junction 15 of M1 so great central location for meetings. large open plan lounge area with a good waiting staff to serve on hand to serve you food and drinks. Smaller meeting rooms are available to book at a price!!
Overall a clean and professional hotel with prices that are a little high for the area. Suites are quite spacious and have all the latest mod cons!!!

Room Tip: noise from the motorway can be quite loud so beware!!! The suites are very spacious
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simpsons715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 19 October 2012
Dear Guest

Thank you for taking the time to write a review of the Hilton Northampton following your recent stay with us. We appreciate all the guest feedback as this enables us to view the hotel from guests prospective.

It is great pleasure to read that you found our staff and facilities to a good standard and I shall pass your comments onto our team.

Please accept my sincere apologies for noise from the M1. I do understand that a peaceful night's sleep is what you came for and I’m sorry that you were unable to get this.

We do have a maintenance programme in place to improve the bedrooms and the facilities within them; I will meet with the Maintenance Manager to review the progress of this.

Once again thank you for your time and hope we can welcome you back in the near future.

Kind Regards



Carrie Dent
Guest Relations
Hilton Northampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2012 via mobile

On the plus the rooms are tidy enough, food ok, and this has one of the best hotel gyms going.
On the minus terrible service, poor location with nothing around, and bizarre stain on settee in room!
Room service is the priciest I've seen in a while but the restaurant service is appalling so limited on the food side. Not like there is anywhere round there to eat either.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 2 October 2012
Dear Guest,

Thank you for taking the time to fill out your comments regarding your recent stay here at the Hilton Northampton. I am most disappointed to learn that your experience was less than satisfying, for this, please accept my sincere apologies.

I have noted from your comments that the service you received whilst dining in Seasons Restaurant was not up to our usual high standards, a course of corrective action and re-training regarding anticipating guests needs has been taken with immediate effect.

The comments regarding the Livingwell Faclilites and the accommodation have been passed on to the Club Manager and the Housekeeping Manager to share with their Teams.

Once again, please accept my apologies for the inconvenience caused to you, if I can be of any further help please do not hesitate to contact me on the below details.

jacky Jowers
Guest Relations
Hilton Northampton.
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Barnsley
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 September 2012

Was here on a business trip, arrived late. Clean and sizeable rooms, which cannot always be said for hotels these days. Breakfast had a reasonable selection. A bit of an out of the way hotel for me, but I did arrive in the dark and left for a train by taxi at the end of the next day. I always ask for a quiet room as I don't sleep well with a lot of background noise, I lucked out here as there is a fairly consistent level of noise from the busy dual carriageway that ran past the room and I did double check when I booked in. I was also next to a conference/meeting room, so if you are on a break and fancy a lie in then ask to be put somewhere away from this - the noise was loud in the morning (also next to the public ladies rest room, which didn't help)!

Room Tip: Rooms are clean and a decent size, not sure if a quiet room exists as I asked for one, but didn'...
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarnsleySunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 26 September 2012
Dear Guest,

Thank you for taking the time to write a review of the Hilton Northampton following your recent stay with us. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. We were pleased to read your all your positive comments of the hotel and the comments regarding the issues with noise will be passed onto the relevant department to help us move foward with our continued excellent custome service. I hope we can welcome you back again to the HIlton Northampton in the near future.

Kind Regards,


Yours sincerely
Jacky Jowers
Guest Relations
Hilton Northampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Northampton

Property: Hilton Northampton
Address: 100 Watering Lane, Northampton NN4 0XW, England
Phone Number:
Region: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Northampton
#9 Family Hotel in Northampton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Northampton 4*
Number of rooms: 139
Official Description (provided by the hotel):
Stay at the Hilton Northampton hotel adjacent to Junction 15 of the M1 Motorway and only 20 minutes from Silverstone Formula 1 racing circuit. Enjoy the convenient location just ten minutes’ drive from Northampton town center and 20 minutes from Milton Keynes. Billing Aquadrome is 15 minutes’ drive away and London Luton Airport (LTN) is 40 minutes away. Keep fit in the fully equipped Livingwell Health Club or swim laps of the 18-meter indoor pool - the largest pool in Northamptonshire. Dine on international cuisine at the Hilton Northampton hotel's Seasons Restaurant. Relax with a pre-dinner drink in the Court Bar overlooking the central courtyard area and savor a morning coffee in Caffè Cino. All Hilton Northampton hotel accommodations have high-speed internet access. The hotel has 13 meeting rooms for 10-300, a business center and WiFi in public areas. ... more   less 
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Also Known As:
Hilton Northampton Hotel Northampton
Hilton International Northampton
Northampton Hilton International
Hilton Northampton Northamptonshire

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