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“Outstanding service”
Review of Hilton Northampton

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Hilton Northampton
Ranked #8 of 29 Hotels in Northampton
Durham, United Kingdom
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Outstanding service”
Reviewed 4 September 2013 via mobile

My wife and I stayed here as we're attending MotoGP at Silverstone. The level of attention and friendliness was outstanding from the minute we arrived and was still outstanding when we checked out. The executive room we had was one of the best we have had anywhere in the world, spotlessly clean with all amenities working and up to date. Our room was located at the end of the wing nearer the M1 but was quiet with very little road noise, you had to listen to hear it.
The staff here are amazing, well trained to assist with all needs and queries, from the maintenance man to the GM were so friendly and genuine, helpful and always happy to assist.
Seasons restaurant served some quality dishes at very reasonable prices, we ate there three nights rather than risk mediocre food elsewhere.. The service in the restaurant was consistantly better than I have had anywhere else in UK or Europe. All the food was perfectly cooked and presented perfectly. I had the Herb Crusted Lamb and was the best lamb I have ever had, crunch veg and decent serving.
The bar, although expensive, has a great atmosphere and the multi-cultural staff are excellent, chatty, witty and totally professional.
All in all, it's the staff here that make it so enjoyable to stay here, food is very very good and the location was perfect for us.

Hilton group, thank you for adding to a fantastic weekend.

Stayed September 2013, travelled as a couple
Helpful?
Thank graemeholmes69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 9 September 2013
Dear Guest

Thank you for taking the time to write a review following your recent stay here at the Hilton Hotel Northampton.

Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve.

Thank you for your kind words regarding the hotel, I’m delighted that you enjoyed your stay and I look forward to welcoming you back in the near future.

Kind regards



Guest Relations
Hilton Northampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 September 2013

We stayed at the Hilton as we were attending the MotoGP at Silverstone. We booked 2 nights room only. The room itself was clean, comfortable and had all the luxurious you'd expect of a Hilton Hotel, complimentary bathrobes, toiletries. We arrive late in the Friday evening and was greeted by a friendly chap on reception who gave us a swift check in. We missed breakfast as we had an early start to avoid queues getting into Silverstone. On our return we had a drink in the bar and booked a table in the restaurant for 8pm. We arrived at 7.50pm and were shown to,our table. We were given 10 minutes to look at the menus and then we were asked for our choices from a very helpful and friendly waitress. We placed our order and then the wait began!! 10 minutes our wine arrived.......not too bad!!! 20 minutes later our starter arrived............getting worse!! It was then another 40 minutes for our main course to arrive. This was after beckoning the manager over and complaining!! The crying shame is the food was excellent when it arrived. Just a shame about the delay. People were coming in after us and getting served before us......l don't know if our order got overlooked but I do expect more from a Hilton!!! I hope this improves as we would like to stay again for the next MotoGP.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 9 September 2013
Dear Guest

Thank you for taking the time to write a review following your recent stay here at the Hilton Hotel Northampton.

We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective.

The Food and Beverage Manager and Head Chef would like to apologise for the unacceptable slow dinner service that you experienced during your stay. This has been addressed and they shall make sure that enough staff are available to provide our guests with the prompt service that they deserve.

Thank you for your kind words regarding the hotel, I'm pleased that you enjoyed your stay and look forward to welcoming you back in the near future.

Kind regards



Carrie Dent
Guest Relations
Hilton Northampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Menstrie, United Kingdom
1 review
Reviewed 1 September 2013

Me and my girlfriend stayed for just one night as we were visiting Silverstone which was only 20 minutes away. The hotel was really modern and the staff were brilliant. The room was more than adequate and clean and the bed was comfortable. We ate in the restaurant and the food and service was up there with the good restaurants you would find in the city. The prices were good too. Would stay again without a second thought.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank GarytheNoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Northampton, responded to this review, 2 September 2013
Dear Guest. Thank you for taking the time to give some feedback, regarding your recent stay here at the Hilton Hotel Northampton. I hope you enjoyed your trip to Silverstone, the events held there are always a great success. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. I look forward to welcoming you back in the near future. If I can be of any further assistance please do not hesitate to contact the hotel directly. Yours sincerely, Sarah Kenny, General Manager
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Northampton, United Kingdom
1 review
Reviewed 28 August 2013

Very polite, nice hotel. Good swimmingpool available for free. Rooms are good and complete. Food is excelent. Nice lobby and bar. Only the climite control in the rooms could be better. And wifi is not free. Overall excellent, I can reccomend this hotel

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Niels D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Northampton, responded to this review, 2 September 2013
Thank you for taking the time to give some feedback, regarding your recent stay here at the Hilton Hotel Northampton. I was very pleased to read that you enjoyed your experience in our leisure facilities and food and beverage departments. Wi-Fi is charged at present in our bedrooms, however, it is free in all public areas, I will be taking your feedback to the next hotel review meeting for future consideration. I look forward to welcoming you back in the near future. If I can be of any further assistance please do not hesitate to contact the hotel directly. Yours sincerely Sarah Kenny, General Manager.
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2013

Great stay, great pool and jacuzzi, staff very helpful, easy to find, good facilities, nice clean rooms, great steam room, great sauna..............................................................................................................................................................................................................................................................................................................................................................

Stayed August 2013, travelled as a couple
Helpful?
Thank Sheila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Northampton, responded to this review, 2 September 2013
Thank you for taking the time to give some feedback, regarding your recent stay here at the Hilton Hotel Northampton.
Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve.
I look forward to welcoming you back in the near future. If I can be of any further assistance please do not hesitate to contact the hotel. Yours sincerely, Sarah Kenny, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshunt, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 August 2013

Stayed again at this Hilton for the Silverstone Classic. Was as excellent as last year. Brilliant value for money, can't fault the Hilton brand. We paid about £60 for 4 including breakfast. Top notch. Many thanks.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikian21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Northampton, responded to this review, 2 September 2013
Thank you for taking the time to give feedback on your recent stay here at the Hilton Northampton. We are really please to hear you enjoyed your visit again, we hope we can welcome you back again next year when the Silverstone Classic is held again. If I can be of any further assistance please do not hesitate to contact the hotel. Kind regards, Guest Relations Manager
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East Sussex
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 August 2013

We stayed here for one night. The staff are very friendly. We used the leisure facilities which we were very pleased with. The young lads there were very helpful.

We had a great deal. Dinner inclusive for £99. We have previously eaten here 3 times last October and were very pleased, this time, the food was equally delicious. Beautifully presented and tasted lovely. Well done to the chef and his team.

Stayed August 2013, travelled as a couple
Helpful?
Thank boopsyEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonguest, Guest Relations Manager at Hilton Northampton, responded to this review, 20 August 2013
Dear Guest

Thank you for taking the time to write a review following your recent stay here at the Hilton Hotel Northampton.

Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve.

Thank you for your kind words regarding the hotel especially our staff. I’m delighted that you enjoyed your stay and I look forward to welcoming you back in the near future.

Kind regards

Carrie Dent
Guest Relations
Hilton Northampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Northampton

Property: Hilton Northampton
Address: 100 Watering Lane, Northampton NN4 0XW, England
Phone Number:
Region: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Northampton
#9 Family Hotel in Northampton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Northampton 4*
Number of rooms: 139
Official Description (provided by the hotel):
Stay at the Hilton Northampton hotel adjacent to Junction 15 of the M1 Motorway and only 20 minutes from Silverstone Formula 1 racing circuit. Enjoy the convenient location just ten minutes’ drive from Northampton town center and 20 minutes from Milton Keynes. Billing Aquadrome is 15 minutes’ drive away and London Luton Airport (LTN) is 40 minutes away. Keep fit in the fully equipped Livingwell Health Club or swim laps of the 18-meter indoor pool - the largest pool in Northamptonshire. Dine on international cuisine at the Hilton Northampton hotel's Seasons Restaurant. Relax with a pre-dinner drink in the Court Bar overlooking the central courtyard area and savor a morning coffee in Caffè Cino. All Hilton Northampton hotel accommodations have high-speed internet access. The hotel has 13 meeting rooms for 10-300, a business center and WiFi in public areas. ... more   less 
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Also Known As:
Hilton Northampton Hotel Northampton
Hilton International Northampton
Northampton Hilton International
Hilton Northampton Northamptonshire

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