This is the worst hotel I have ever encountered! I checked in at around 5pm. By 9pm the same day I had packed my stuff and demanding a refund. Me and my family booked two rooms. Upon entry, we were told that the two individual rooms that we had booked would be next to each other; they weren't. One was on first floor and one was on the third floor!
We then discovered that the room was filthy! there was dust every where and it looked like the room hadn't been cleaned for months.
After looking at the first room, we went to look at the next room to find that the room wasn't clean and that it smelt.
Once we had decided to leave, we asked one of the members of staff and managers for a refund as we were not going to stay there.
We were then told that we would not be getting a refund as there was nothing wrong with the room. We asked the manager to come and look at the room but they refused. We were then threatened with the police.
After all of this hassell, they eventually gave us our refund and let us leave.
I would not reccommened this hotel to anyone! DO NOT STAY AT THIS HOTEL!!
- Official Description (provided by the hotel):
- The hotel is family run and has been established for over 35 years. We can cater for all needs, and there is a secure car park on site. There is also an extensive range of beers, wines and spirits available in the bar. ... more less
- Reservation Options:
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- Also Known As:
- The Langham Hotel Northampton, Northamptonshire