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“Great service” 4 of 5 bubbles
Review of Holiday Inn Express Northampton M1, Jct 15

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Holiday Inn Express Northampton M1, Jct 15
Ranked #4 of 29 Hotels in Northampton
Certificate of Excellence
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great service”
4 of 5 bubbles Reviewed 28 May 2014

Stayed here last week to break up a journey from Yorkshire to Gatwick. The reception staff were very friendly and helpful. Our room was comfortable and clean.
Only downside was at breakfast they ran out of scrambled eggs!!!!!

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ladylee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, 3 June 2014
Dear Guest,

Thank you for posting your review about your recent stay at the Holiday Inn Express Northampton.
I was pleased to read that your stay was comfortable and clean and delighted to read that the team provided an excellent service throughout your stay.
I will discuss with the team to ensure during busy breakfasts, that we do our best to replenish more quickly.

Thank you again for your feedback and we look forward to seeing you again in the near future.

Many Thanks

Sarah
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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427 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Leeds
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

Stayed here for one night on our way down from Yorkshire to the South of England. An excellent choice. An extremely comfortable bed, a very quiet hotel, clean room with every little convenient to hand. Arrived at 10 pm, to a lovely friendly welcome from the front desk staff. Speedy, efficient and informative check in. An extremely fair price for a hotel performing at the top of its class. The free breakfast was plentiful, hot food was hot and tasty. Lovely fruit and yogurt and plenty of juice/tea/coffee. We make this journey regularly and will definitely be back.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank squirrelgeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, 3 June 2014
Dear Guest,

Thank you for your review of your stay at the Holiday Inn Express Northampton. It is always a delight to read about our Guest stays and an enjoyment when they are positive.

We hope you visit again in the near future.

Many Thanks

Sarah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

I stay here on a regular basis an excellent hotel,Reception staff are very pleasant and go out of their way to make you feel welcome. I request a certain room each time I stay and yep they never forget. Breakfast is well serviced, the girls work hard to ensure food is well stocked. Not to sure about no trays though folks. Rooms as you would expect for an Express and does what it says on the tin.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Malcolm F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, 22 May 2014
Dear Valued Guest,

Thank you for your kind comments about the Holiday Inn Express Northampton. I am delighted that you chose to stay with us regularly and that the team are able to make you comfortable upon returning.
With regards to your feedback about the trays being removed at breakfast, this was decided as a company after a lot of analysing of other brands and identifying that we have a great opportunity to interact more during the breakfast times. We do value all feedback and are always striving to improve where we can.
We look forward to seeing you again in the near future.

Many Thanks

Sarah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed 13 May 2014

I booked using Hotels.com which is Expedia and because of this was given the worst room in the hotel.
I booked a double room which slept up to 4 with a sofa bed but was given a twin room.
The room was next to noisy reception and bar which was disturbing up to 01.00am in the morning.
The room backed onto kitchen extractor which vibrated.
I tried to explain my concerns to reception having stayed here before but was told it was nothing to do with them and I would need to take it up with Expedia.
I did not get a reduced rate I paid nearly double the standard rack rate but was treated like a 2nd class guest because I had not booked direct.
I am finding this more and more with hotels and especially Holiday Inn who seem to reserve "special rooms" for these guests.

Room Tip: Not near reception, not near kitchen extractor and call to double check the room allocated is what y...
See more room tips
  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, 16 May 2014
Dear Valued Guest,

Thank you for posting your comments about your recent stay. I have spoken directly to Hotels.com to clarify which room type had been booked for your stay on 13th and they have confirmed that a Standard room was booked - In this case we will assign any available room type at the hotel level. If a double room had been available please be assured that we would have opted to have given you this as the comfort of our Guests is our main priority however on this occasion we only had twin rooms left . We always strive to deliver great service and will always do our upmost in meeting our Guests requirements. I can assure you that at No point was it our intention to make you feel any less important from our other Guests and apologize that you felt this way.
I hope that my explanation will help restore your faith in the Hotel and hope we have the opportunity in the future to deliver the service we are capable of.

Many Thanks

Sarah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

Having stayed at many Express the Northampton location seems to be one of the better. Friendly welcome and helpful staff. Better than the standard Holiday Inn at this location. Bar has a basic menu but also has a Harvester in the same location

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HampshireTraveller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma G, Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, 8 May 2014
Dear Guest,

Thank you for taking the time to review your recent stay, it is great to receive feedback from all our guests’ especially regular visitors to our brand. I was more than pleased to hear you found our Hotel & staff better than you expected, the team here work very hard to ensure all our guests have a great stay and they will be delighted with your feedback.

Thank you again for your kind review and we hope to welcome you back to Northampton in the near future.

ind Regards

Gemma
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

Booked for a 1 night stay after long drive from South. Hotel spotlessly clean. Room was spacious, v. clean and fresh with the usual Xpress amenities. Staff v. friendly and free breakfast good. Just 1 minute drive from junction 15, M1. Definitely worth staying at a great rate.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WestYorkshireFreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma G, Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, 8 May 2014
Dear Guest,

Thank you for your kind review following your recent stay at Holiday Inn Express Northampton. I am pleased to hear your stay was to the high standard we strive to deliver, the team will be delighted with your feedback.

We look forward to welcoming you again should you be visiting the area in the future.

Kind Regards

Gemma
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
121 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

We had an 11pm check-in after a family wedding in the neighbourhood & travelling as a couple. The whole experience of our overnight stay was wonderful. Check-in and out were both efficient and pleasant &, on departure, the desk were keen to ask if everything had been OK. The room was spacious and very comfortable. The coffee/tea tray was very welcome and breakfast was more than adequate. The check-out time of noon allowed a lazy departure. The whole period of our stay was "well designed & executed" Recommended without reservation.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Scubascubydoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, 11 May 2014
Dear Guest,

Thank you for posting your review of the Holiday Inn Express Northampton. I am very pleased that the team were able to accommodate you and that you found everything of a good standard.

We hope if visiting your family in the future, you chose to stay with us again.

Many Thanks

Sarah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Northampton M1, Jct 15

Property: Holiday Inn Express Northampton M1, Jct 15
Address: Loake Close | Grange Park, Northampton NN4 5EZ, England
Phone Number:
Region: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Northampton
#5 Business Hotel in Northampton
#6 Romantic Hotel in Northampton
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Northampton M1, Jct 15 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Enjoy a convenient location just off junction 15 of the M1 at the contemporary Holiday Inn Express Northampton hotel. A warm welcome awaits you in the bold crimson-and-white Lobby at Holiday Inn Express Northampton, a 40-minute drive from Luton Airport. We're just 4 miles from Northampton town centre & a short drive from Silverstone & Santa Pod Raceway. Make yourself at home in your bright Guest room, with free Wi-Fi & complimentary tea & coffee. Holiday Inn Express Northampton is located just 3 miles from Brackmills business park, home to Barclaycard & Travis Perkins. It's an hour's drive to major exhibitions & concerts at Birmingham NEC. You can get down to work in our 8 air-conditioned meeting rooms and 24-hour Business Centre & there's ample free car parking at the hotel. Motorsport fans head to the Silverstone Circuit & the speedy Santa Pod Raceway, both just 15 miles from the hotel. You can visit the childhood home of Princess Diana at grand Althorp House, 11 miles away, while the acclaimed Royal and Derngate Theatre is 4 miles from the hotel. Start your day with a leisurely complimentary breakfast buffet including a continental selection, hot scrambled eggs & sausages, pastries & fruit in Holiday Inn Express Northampton's open-plan Great Room. You can socialise over drinks, use free Wi-Fi & order light meals in our Lobby bar, open daily. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Northampton m1, Jct 15 Hotel Northampton
Holiday Inn Northampton
Holiday Inn Express Northampton M1, Jct 15 Northamptonshire

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