Cineworld Northampton failed utterly this evening, and for a special event. Screen 3 was pretty full at 8pm for the live link to the D-Day concert at the Royal Albert Hall, there was a great atmosphere from a predominantly older audience. At 8.05 the screen was still blank, the General Manager arrived and queried if the link was on which it obviously was not, then went out. Ten minutes later, a helpful young man advised there was a problem with the link but it wasn't at the Cineworld end, and they were waiting for a call. At 8.30, with a blank screen still, people were starting to get agitated and leave to question anyone they could find in the foyer. In a nutshell, the stream wasn't going to happen. We had to request of the General Manager to come in and communicate to the audience. He offered a full refund if you went and joined a long queue. Not only everyone's evening utterly ruined, with no mention of compensation, but many elderly people left with a special evening in tatters. One lady had gone to some effort to get two 90 year olds there. I am gutted for them all and so upset about a ruined evening which was handled poorly, with no consideration given to a the needs of an extra-ordinary audience.
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