Going on a saturday afternoon during the book festival we were told there was a delay on our drinks immediately as it was 'unusually busy'. The cafe was about 2/3 full, but you would expect a theatre cafe to be well equipped and ready to handle customers around a show. The person who served us was unnecessarily rude and blunt with us... A smile wouldn't kill. We ordered a flat white, a filter coffee, a green tea and a 'mug of tea'. My flat white wasn't a flat white... It would even have been a poor attempt at a latte. Weak, milky coffee with a head or poorly textured foam. The milk also had a scalded taste like it had been over heated. Not the layers of micro-foam and strong coffee that a flat white should be. Also the mug was too big. The filter coffee 'tasted like it had been out all week', the tea looked as if it had been brewed for hours and left a scum mark on the mug. The green tea was 'okay' but had been brewed too long so that it had lost its delicate taste that it should have.
Overall it was a poor experience and due to the slow service we were rushed to finish our drinks before the show. Despite entering the cafe an hour before it was to start. Although our drinks didn't come to much (the one nice feature was mugs of tea and coffee only being £1), a glance at the menu showed it to be expensive too. A hot chocolate costs £5!
Overall it can be summed up in three points.
-Unprepared to be a theatre cafe (worse than it used to be)
-Staff that could do with smiling
-Poor quality drinks. Definitely stay clear of the coffee!
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