I have used this pub several times and it is a quaint little place hidden away up a cobbled side street. For lovers of real ale, it would tick the boxes but excellent wine is available too.
I went there recently with a friend for something to eat and drink at lunchtime on a cold January day which turned out to be a bad decision.
It all started off with the pub being cold and draughty and a surly barman who had a couldn't care less manner about him. He obviously loves his job!:-( We got our drinks, sat down and decided to both have a BLT sandwich with some chips. Order was taken by the same surly barman who looked really put out at being parted from his newspaper but we ignored his attitude. After what seemed like a lifetime the food appeared served by the same surly barman. The bread was extremely fresh alongside the rocket salad but the bacon in the sandwich was hard to find. I didn't know that we have a bacon shortage in this Country at the moment but obviously Kean's have! The chips were fine thank goodness. We didn't raise a complaint as we decided that it would fall on deaf ears but we will certainly think twice before eating here again.
Reading some of the previous reviews, I see that other people have raised concerns about the staff. In all fairness, until my recent visit I have never had a problem with any of them. The others have always been very friendly, polite and informative serving the customers with a smile. They seem to have a bad apple now who needs to change his attitude or find another job. If not then Kean's will lose customers and there is plenty of competition for business in good bars and pubs nearby.
As for me, I shall still go to Kean's for a drink as it is a delightful old pub but hoping that different staff are there to serve me in the Kean's manner that I am accustomed to. Waiting for warmer weather might well be a good idea too!
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