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“Very satisfactory stay” 4 of 5 bubbles
Review of Crowne Plaza Hotel Nottingham

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Crowne Plaza Hotel Nottingham
Ranked #25 of 54 Hotels in Nottingham
Cambridge, United Kingdom
Level Contributor
117 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Very satisfactory stay”
4 of 5 bubbles Reviewed 12 May 2014

We stayed here for two nights in a twin room of a very good size. The beds/mattresses were excellent and the bathroom clean with a good shower (over the bath). Bathrobes provided.Tea, coffee and biscuits as expected but also a minibar (not always available in standard hotel rooms) - not stocked but providing us with a place to cool our drinks. I really can't think of any negative comments on our stay - except that bar prices seemed high. Staff were very friendly and helpful.
Public spaces attractive and well-kept. We'd recommend the hotel for your stay in Nottingham, especially as it is so central..

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, 13 May 2014
Dear IHD,

Many thanks for you recent review.

It was great to read that you thoroughly enjoyed your stay, found the team friendly and helpful and in particular that you would definitely recommend us.

As ever I will make sure I share your kind words with the team and we hope to have the opportunity to welcome you back soon.

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (286)
Date | Rating
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English first
Kilmacolm, United Kingdom
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 10 May 2014

It is never a good sign when the first thing you see on entering your room is a pack of earplugs with a notice warning you that the hotel can be noisy due to its structure and location in the centre of town. My room was on the second floor and the window was almost entirely obscured by the restaurant rook which runs alone the entire second floor. The windows do not open however the air-condition unit did work to cool the room down. The second advantage of the air-con was that the noise obscured the sound of the lift which radiated through the building. Gripe over. The staff were lovely and went out of their way to be helpful and the location is very good indeed. I probably would stay here again but would be pretty careful to get a room which was higher up the building.

Room Tip: Avoid the second floor and avoid anywhere near the lift
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jo9294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, 13 May 2014
Dear Jo92,94,

Many thanks for your recent review.

I am sorry that you experienced a little noise disturbance from the lift during your stay. It was great however to read your comments regarding the team and that you would return to stay at the hotel, but request a higher floor. Please contact us prior to arrival so we can allocate you a higher room.

Once again thank you for your review.

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 6 May 2014

Just stayed at the crowne plaza Nottingham for my hen do. The hotel was very clean and tidy and the facilities were exceptional. Every single member of staff that we came into contact with were friendly and went out of their way for us. Special mentions go to the lovely lady in charge at breakfast, the 2 lads that worked behind the bar in the red bar and lounge club who dealt with a major first aid incident in a calm and professional manner and to Leah who looked after us on Sunday evening. All the food tasted fantastic and beautifully presented. Myself and my 11friends really enjoyed ourselves and would recommend this hotel to any large parties

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sally78tay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, 7 May 2014
Dear Sally78tay,

Thank you so much for you review regarding your recent stay.

I can’t tell you enough how pleasing it was to read your kind words regarding the team, the food and the overall weekend. Rest assured I will share your comments with the team and recognise Leah and Janice at breakfast for their outstanding service.

Once again thank you and we hope to welcome you back soon.

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

We stayed here for just one night over the bank holiday weekend. It is really well placed for the numerous bars, restaurants, shops and attractions. The hotel is very clean and has some good facilities. The staff are really happy and helpful. We wouldn't hesitate to stay here again.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Martyxke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, 7 May 2014
Dear Martyxke,


Thank you so much for you review regarding your recent stay.

It was great to read that you enjoyed your stay and in particular found the team happy and helpful and most of all that you would definitely return to the hotel in the future.

Once again thank you and we look forward to welcoming you back.

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

Have just from the Crowne Plaza in Nottingham and what can I say? Absolutely brilliant. The hotel has a fantastic location for shops and bars. The whole experience of 2 nights was great. All the staff were great especially Leah who went totally out of her way to make our night special. Even those on duty in the early hours were friendly and polite. The staff could not do enough.
The food and service is one in which I would recommend. The morning spent in the spa was awesome, felt totally relaxed.
I had never been to Nottingham and this is a hotel I would stay in again. Thank you and well done to the team.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HelenTW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, 7 May 2014
Dear Helen TW1,

Thank you so much for your recent review.

It was great to read that you thoroughly enjoyed your 2 night break and in particular had such praise for our team. Rest assured I will pass your comments on and make sure that Leah is recognised for the great service she gave.

I know that some people may think I am biased but I do believe that we have a great team that truly care about our guests and want to make their stay memorable. It certainly reads that we did this for you.

Once again thank you and we hope to welcome you back soon.

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Riding, UK
Level Contributor
102 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 bubbles Reviewed 2 May 2014

...good in parts. It is about 30 years since this hotel was last visited, but having stayed a night recently it is now clear why it gets such widely divergent reviews. Originally one of the 190 hotels in the Queens Moat Houses portfolio (a company which collapsed controversially in 1993) it is now one of a rump of 18 owned by Goldman Sachs but run as a franchise by the Intercontinental Hotel Group. Many of the original QMH hotels had somewhat grandiose public areas but rather less refined bedroom accommodation, a pattern which is repeated here. However, it would seem that neither the owners or IHG have indulged in alterations or upgrading over the years - the original ambience is preserved!
First the good points. The staff we encountered appeared universally cheerful friendly and chatty, even the room maids who had to operate out of rather cramped and stuffy corridors. The food on offer for dinner was well cooked, hot and nicely served. Service was reasonably quick but there were few in the restaurant. Breakfast offered a really good choice of just about everything one would expect but it was noted that by the time we left at 8.40 the porridge pot was empty as were most of the fruit bowls and were not showing signs of replenishment.
Now for the not so good points. Staff training and technology seems a bit 'hit and miss'. On arrival we were warmly welcomed as club IHG members but until it was pointed out, the receptionist had no knowledge of our DBB, booking a situation which also applied to the restaurant staff. The worst point is, bedroom windows are hermetically sealed so ventilation, along with heating and cooling, depends entirely on the air conditioning. Quite simply, ours did not work properly resulting in a hot stuffy atmosphere (even with the control set at 15C) and in addition emitted loud rattles and bangs from the vents. Unfortunately we arrived back in our room too late to sort the matter out so had a very disturbed night.
This is potentially a very nice, convenient hotel but has serious problems that need sorting.

Room Tip: Ask if the air conditioning is working properly and check it carefully.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ibadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, 7 May 2014
Dear Ibadan,

Many thanks for your recent review.

My apologies that your air conditioning did not operate efficiently in your room which disturbed your nights sleep.

It was great however to read your kind comments regarding the friendliness of all team members you came into contact with and that you had a great dinner and breakfast experience. Your comments will mean a lot to the team so rest assured I will pass them on.

Once again thank you for your review

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

Crown Plaza Nottingham,
Perfectly placed hotel for visiting Nottingham for attractions and great city centre.

Comfortable hotel at reasonable rates.
Great choice of bars, restaurants and night clubs within a few minutes walk.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KevinNally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this review, 1 May 2014
Dear KenyaMarlin,

Thank you so much for your recent review.

It was great to read that you enjoyed your, as ever I will make sure I share your review with the team.

Once again thank you and we look forward to welcome

Kind regards
Natalia Dainty
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Nottingham

Property: Crowne Plaza Hotel Nottingham
Address: Wollaton Street, Nottingham NG1 5RH, England
Phone Number:
Region: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Nottingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel Nottingham 4*
Number of rooms: 210
Official Description (provided by the hotel):
Crowne Plaza Nottingham is one of the most stylish hotels in the Midlands. In the City Centre nearby many Government offices, both Universities, the Queens Medical Centre and Casinos, Crowne Plaza Nottingham has air conditioning in every bedroom plus an indoor swimming pool.Close to East Midlands Airport and the city centre attractions and shops, we have 210 bedrooms including flat screen TV's, mini bars and laptop safes (in most rooms). In addition we have a choice of bar and dining options, a leisure club and our own 600-space car park with direct access into the hotel. As the East Midland's No1 Conference and Meeting venue we offer 17 excellent rooms from a Boardroom for 6 to a conference for 400 including your own dedicated conference partner, use of Workbase and the services of our own in-house technician with the latest audio visual equipment with wireless internet access. From ancient to modern, Nottingham is the home of Robin Hood and Paul Smith, combining history with style as the East Midland's premier shopping City. Our sporting heritage is unparalleled too with Trent Bridge cricket club, 2 football teams, The National Ice Arena, Nottingham Castle and the National Watersports Centre, only a few of the great places to visit in Nottingham including the renowned nightlife. In accordance with English law this hotel is now non-smoking throughout. ... more   less 
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Also Known As:
Nottingham Crowne Plaza

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