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“Good central location ”

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Crowne Plaza Hotel Nottingham
Ranked #15 of 41 Hotels in Nottingham
Reviewed 28 July 2014 via mobile

Second stay in Nottingham but first time stay at this hotel, pleasantly surprised, very good rate for bed and breakfast, breakfast choice was varied and good quality and bedroom although small was more than adequate, would certainly stay at this hotel again

Stayed: July 2014
Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCrownePlaza, General Manager at Crowne Plaza Hotel Nottingham, responded to this reviewResponded 29 July 2014

Dear Colin W

Thank you so much for your very kind review and I am delighted to read that you enjoyed your stay and you will return.

We look forward to welcoming you back very soon.

Kindest regards

David Clements
General Manager

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907 - 913 of 1,613 reviews

Reviewed 27 July 2014

This was my first visit to this hotel and I was quite impressed with the appearance as I arrived for check in. I spoke with a lovely and polite man (Simon) who dealt with my reservation. I was booked in on the seventh floor and my room was just opposite the lift. At first glance, the room looked clean and well maintained. It had a mini bar which was handy for me, as I needed to keep my drinks cool. The bed was comfortable and I slept quite well on my first night.

The small things really do make a difference and unfortunately, this wasn’t the case in my room. The complimentary tray looked as if it hadn’t been cleaned in a while, and this was the same for the base of the kettle. It was the same story with the telephones as well. The desk lamp didn’t work when I switched it on. I checked under the desk, and there were cables and wires lying around along with the plug.

The bathroom was quite small, but everything was in good working order. It was difficult getting to sleep on my last night, as I was woken by other people in the corridor, in the early hours outside my room. I had issues with the internet because I couldn’t get connected for some time. I was given a couple of vouchers instead which was ok for a short time. It just seemed like too much hassle in the end to use the internet. Breakfast was really good with a lot to choose from, both hot and cold.I also ordered room service while I was here, and I was pleased with that.

The first morning that I had breakfast, I was quite shocked to see that the jam jars and cutlery at my table was covered in dust. I can only explain it as if someone had been drilling in the wall nearby, and had not cleaned up after themselves. I changed my mind about having tea as I was not going to risk using the cups as well as the cutlery. The plates could have been a lot cleaner too.
There needs to be a lot more attention to detail with every aspect of cleanliness, otherwise it will not leave a very good impression of the hotel. Apart from the issues, I did like staying here and I hope to again in the future.

Room Tip: Choose a room that is located far away from the lift.
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  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank MaxiMuscleGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this reviewResponded 28 July 2014

Dear Maximusclegirl,
Many thanks for you recent review.

My apologies that you felt attention to detail was lacking in the room and restaurant cleanliness, rest assured I will pick up your comments with the relevant team members.

It was great however to read that you enjoyed room service and breakfast.

Once again my apologies and we hope to welcome you back

Kind regards

Natalia Dainty
Operations Manager

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Reviewed 25 July 2014

Lunch was what we went for and were not disappointed. Service with a smile comfortable surroundings quick and efficient service at a reasonable price. Rated at an agreeable 4 star and situated in the centre of Nottingham this is a very useful location with easy parking ease of access to theatres and night life.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Service
Thank RobEll4348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this reviewResponded 28 July 2014

Dear RobEll4348,

Many thanks for your recent review.

It was great to read that you enjoyed your lunch experience, rest assured I will pass on your kind words to the team.

Once again thank you and we hope to welcome you back.

Kind regards
Natalia Dainty
Operations Manager

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Reviewed 23 July 2014

We booked a good deal in a deluxe room with a three course meal in the restaurant and breakfast at the Crowne Plaza for last Sunday night but unfortuantely the hotel was not able to deliver.
The hotel is part of IHG group and I am a rewards member. Stays at Holiday Inn (also part of the IHG group) have always been good and when my wife and I arrived everything was ready and all I had to do was sign and go to the room on the 8th floor. So far so good.
Only they had forgotten to program the key cards. Five minutes later we are back with working keys and into the room. Plush and comfortable but very hot as we have been having a very hot spell lately. So we turned on the aircon and a minute later a fault light came on and it stopped. A visit to the bathroom also told us there were no towels.
Not to be beaten we decided to tell reception on our way to the restaurant. They were apologetic and promised to sort everything while we had our 3 course meal, bought as part of our deal for our one night stay. What they didn't tell us was that the restaurant is not open on Sundays.
We were allowed £15 each for the bar menu but, with a menu where a beef burger is almost £14, it meant it didnt go that far towards a "three course meal" and not sure a burger was quite what I had been expecting.
Oh well, at least the towels and air con were being sorted, so we headed back to the room to find our towels on the bed but the aircon was smiling at us with its nice bright fault light again.
Back to reception and they agreed to move us to another room. The new room and bed were both smaller (so assume not a deluxe), but decor was nice and the the air con was ice cold so we were happy enough now it was cool enough to sleep, and the squeeky doors (mentioned by other revieweres) did not cause much of an issue as I used the Hotel sleep assist system (they provide a scented spray for your pillow to help you relax). Being Eucalyptus oil it also works a treat as an alternative to WD 40 on squeaky door hinges!.
The staff were considerate and did sort our room issues. We even got a free drink as recompense for our inconvenience. But a hotel of this level should not have so many basic problems and the absence of a restaurant service is very dissappointing, especially when you have pre-paid for a 3 course meal that you cant get within the restrictions of their alternative bar food subsidy.
So probably a nice hotel for a businessman during the week, but dont stay here on Sunday night.

Room Tip: Deluxe 8th floor has squeaky corridor door. Get a standard double on a lower floor for similar stand...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Richard_Para
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this reviewResponded 25 July 2014

Dear Richard_Para,

Many thanks for your recent review.

My apologies that you had issues with your room. I was glad to read that the team managed to find you an alternative room which was more comfortable.

I am also sorry that your dining experience was disappointing, rest assured I will pick up your comments with the F&B manager,.

Once again thank you for your review and I do hope that we have the opportunity to welcome you back

Kind regards
Natalia Dainty
Operations Manager

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Reviewed 22 July 2014

stayed here on the 19th july for one night for my 21st birthday, great hotel with good sized rooms. we also got bath robes in the room which was great when getting ready for a night out. just wish we'd had time to use the spa facilites. would recommend for sure.

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank sarahgraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this reviewResponded 25 July 2014

Dear Sarah,

Thank you so much for your recent review.

It so pleasing to read that you thoroughly enjoyed your stay I hope you had a truly great 21st birthday!

Once again thank you and we hope to welcome you back soon.

Kind regards
Natalia Dainty
Operations Manager

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Reviewed 20 July 2014

Our one night was better than average, but I wouldn't go as far as to say it was "very good".
The staff we met were very pleasant. Check in and check out very easy. Breakfast was decent value and the hotel is well located and has a car park next door where residents can park for £13. I think about three pounds too much.
Our room was fine but small. Next time I will pay up and get a bigger room. The shower worked well and there were plenty of towels.
We used the ear plugs supplied as some noisey so and so woke us up in the night.
It was Saturday night so at least five hen parties in residence.

Stayed: July 2014, travelled as a couple
Thank DdB1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this reviewResponded 22 July 2014

Dear Ddb1996,

Many thanks for your review regarding your recent stay.

It was great to read that overall you enjoyed your stay and in particular found the team very pleasant and the check in and out process very easy. We do try to make our guests stay hassle free.

My apologies you had a little disturbance from guests returning to their room.

Once again thank you and we hope to welcome you back.

Kind regards
Natalia Dainty
Operations Manager

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Reviewed 20 July 2014

Attended with elderly parents for our sons law graduation event - stayed 2 nights.
Both Superior rooms - recommended
Made to feel very welcome on arrival
Rooms lovely - you need to insert your door card to operate the air con
Most people don,t seem to work this out ?
Very good location centre of city
Directly Opposite Marco Pierre White Restaurant which we visited
Beds are very big and comfortable
Evening meal lovely and relaxing
Main Objection PAYING For PARKING & WI FI
Why in this day & Age

Room Tip: Superior room at least
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rm_cpnottingham, Manager at Crowne Plaza Hotel Nottingham, responded to this reviewResponded 21 July 2014

Dear Huntend,

Thank you so much for your review regarding your stay for your son's graduation, you must have been very proud parents!

It was great to read that you thoroughly enjoyed your stay, rest assured I will pass your kind words onto the team.

I am also pleased to announce that we now offer complimentary wifi to all IHG reward members, you can even register to become a member on check in and start using your benefits straight away.

Once again thank you and we hope to welcome you back.

Kind regards
Natalia Dainty
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Nottingham

Address: Wollaton Street, Nottingham NG1 5RH, England
Phone Number:
Region: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Nottingham
Price Range: £59 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nottingham 4*
Number of rooms: 210
Official Description (provided by the hotel):
Crowne Plaza Nottingham is one of the most stylish hotels in the Midlands. In the City Centre nearby many Government offices, both Universities, the Queens Medical Centre and Casinos, Crowne Plaza Nottingham has air conditioning in every bedroom plus an indoor swimming pool.Close to East Midlands Airport and the city centre attractions and shops, we have 210 bedrooms including flat screen TV's, mini bars and laptop safes (in most rooms). In addition we have a choice of bar and dining options, a leisure club and our own 600-space car park with direct access into the hotel. As the East Midland's No1 Conference and Meeting venue we offer 17 excellent rooms from a Boardroom for 6 to a conference for 400 including your own dedicated conference partner, use of Workbase and the services of our own in-house technician with the latest audio visual equipment with wireless internet access. From ancient to modern, Nottingham is the home of Robin Hood and Paul Smith, combining history with style as the East Midland's premier shopping City. Our sporting heritage is unparalleled too with Trent Bridge cricket club, 2 football teams, The National Ice Arena, Nottingham Castle and the National Watersports Centre, only a few of the great places to visit in Nottingham including the renowned nightlife. In accordance with English law this hotel is now non-smoking throughout. ... more   less 
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Also Known As:
Nottingham Crowne Plaza

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