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“Return visit, just as nice”

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Best Western Bestwood Lodge Hotel
Ranked #34 of 41 Hotels in Nottingham
Reviewed 9 March 2014

We had to make a last minute visit to Nottingham following a death in the family. We were able to get a room here through Lastminute. The staff were very helpful when I asked for a quiet room and quickly moved us to a floor where there were no other guests. I really like the hotel, and the staff are all helpful and friendly. The only one problem I had were the inclusion of dogs in an area where bar meals are served. I think when you happily return to a hotel again it shows you are satisfied.

  • Stayed: March 2014, travelled with family
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Thank MagBlossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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310 - 316 of 508 reviews

Reviewed 8 March 2014

Went on our monthly date night for a meal this evening at Bestwood lodge hotel and I must say was delighted. Location was very romantic, hotel was elegant (needs a few touch ups, here and there but staff informed us that there were still many improvements to be made over the coming year) but we were very impressed with the general feel of the place. Dinning room has been done up nicely and was perfect for our night out. The waitress services was professional, friendly and welcoming, bar staff were excellent and attentive. Starters arrived quickly and enough time was left in between each meal. We had 3 course and each was well presented, tasty and plenty of it. I must say it was the best steak we've had in a little while, the home made chips were to die for and the chocolate mouse pudding was DELICIOUS. Thank you Bestwood Lodge, we will be back and maybe have a stay over too next time.

  • Stayed: March 2014
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2  Thank Oldhamr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

This is a review of the restaurant only:

My experience of these kind of ye olde hunting lodge type venues has generally been disappointing. The building always looks great from the outside, and with the history, your expectation is normally high. Then, you are normally let down big style. But, not with Bestwood Lodge. The bar area is very ye olde worlde, but feels comfy too. When we were taken to the restaurant, I was surprised to find a dining room that had a quality feel to it. The service was very good. Waiters were polite, professional and attentive, without being to fussy. The menu was a little limited, but this might not be a bad thing as too many choices on a menu often gives the kitchen a chance to get everything wrong. But, when the food came out, it looked very good with a modern british presentation. The quality was good and so were the prices. I wouldn't normally be too keen to come back to these kind of places, but I certainly will be back to Bestwood Lodge. I had low expectation, but after the meal, I would recommend it for a meal with your husband/wife and business meals. It's not really suitable for large groups of family/friends, but for a more intimate/personal meal, it's good.

  • Stayed: March 2014, travelled with family
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Thank 99Display_Name99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014

First of all we notice that there are several recent and historic complaints here from paying customers. Many which have been responded to by the management with apologies and assurances that they take this all seriously and will rectify etc., etc.,

So why is this still happening?

A few weeks ago we booked a family (£212) and double room (£155) for two nights for myself, two children and my father. So that's a total of £367 - including breakfast but not dinner. The photos on the website make the place look amazing!!

After a 4 hour drive we arrived late and hungry on Friday evening at 9pm and requested dinner.

Firstly though we took our bags up to our rooms. After having to climb many stairs and open many doors we found The Queen Ann (Family) and room 25.

As soon as I opened the door to the Queen Ann my heart sank! The smell was awful! The place had outdated shoddy furniture, a dated bathroom in a weird green colour, it didn't feel clean, the carpet was dirty and felt "greasy", there was no TV - not what is expected in a family room. Maybe I should have said something then but we were tired and hungry so went for dinner.

We ordered 2 children's meals and 2 roast duck (almost £16 per portion for the duck). The duck arrived and tasted just weird and chewy! The sauce was too sweet and the mash was lumpy. Neither of us could eat it. My father complained and we weren't charged for the meal.

My father took photos of his room which was as dirty as ours. There were old, dead flies on the window sills, dust every where, wiring that was coming out of it's plastic trunking, extension leads - not the sort of room that would be safe around toddlers! The bathroom had damp. The walls had wall paper coming unstuck and glue sploshed on to hold it up. He wasn't able to sleep until 4am due to feeling so uncomfortable seeing all the dirt.

In the morning I decided that as we didn't have TV and my children woke early to try and play TV streaming through my computer but it was such a bad connection I gave up.

I then decided to have a shower and it was just plain dangerous! It went from scalding hot to freezing cold - I assume every time anyone else used another shower or flushed a toilet (?)

At this point we decided it would be unlikely we would want to stay but lets have some breakfast and chat about it. As we took a closer look around us in the hotel we noticed filthy floors and I took a photo of a hand full of hair on the stairs! There is a high balcony that has HUGE gaps between the metal and (much to my discomfort) my father took a photo of my son in front of them to show how dangerous that is. Imagine a child falling through or over!

At breakfast we ordered fried eggs, Lincoln sausages, bacon, fried bread, grilled tomato. The eggs were a mess, the sausages were NOT Lincoln and were some sort of cheap pink things, the fried bread was dry and shrunken, the tomato did not look grilled! Luke warm coffee. The "Continental" which apparently was meant to be croissants, muffins etc., had a bit of fruit and white bread! The only person who ate anything was my son who had baked beans!

At that point my dad called in the manager, Aprille, and expressed all our concerns and we decided to not stay any longer and leave. Aprille dealt with our complaint and we were refunded for the second night and the family room for both nights.

When we went outside we also noticed cigarette butts stubbed out on top of a bin, litter in the hedges and in the car park.

This isn't really just a customer service issue as Aprille dealt with our complaint. This is a much higher issue. Obviously people have written here and complained time and time again but it's being ignored. By who? Management or Best Western? Where is the money going? Health and Safety should be called - this must be well below code.

When so many people in this country have and are working hard in the hospitality industry to create wonderful food, comfortable sleeping facilities and great service it is a shame that they can be let down by somewhere like this. The Bestwood is letting itself and the industry down to its UK and overseas visitors.

Please see photos.....

  • Stayed: February 2014, travelled with family
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5  Thank kittykates_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Craig T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 February 2014

I was really disappointed with my stay - the bar area smelt like a sewage works.....literally and although I only sampled the breakfast it was cold and soggy. The room hadn't been dusted in ages and lightbulbs needed changing - there was no hot water until the morning. Although the notice by the sink said it was slow it wasn't too bad - however from my earlier experience I got up early to boil the kettle for a shave. On he up side the staff were nice.

Room Tip: Pick another venue
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  • Stayed: February 2014, travelled on business
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1  Thank Saxonx500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager17, General Manager at Best Western Bestwood Lodge Hotel, responded to this reviewResponded 27 February 2014

Thank you for taking time to leave a review regarding your recent stay. I was most disappointed to read your comments as this is certainly not the normal standard that we provide.
Feedback is important to us as it helps us to improve our levels of customer service across the whole Hotel. Thank you for bringing the points to my attention and I can assure you that any maintenance issues are dealt with, with urgency.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014 via mobile

We came here last week for a meal and we were extremely impressed. The staff were wonderful from the minute we arrived to the time that we left. Everything was very clean. The restaurant had a lovely chilled atmosphere and the food was amazing. Presentation was beautiful. The 2 waiters who looked after us were a credit to the hotel. ..very professional. I would recommend this restaurant to anyone looking for a romantic night out. Many thanks ...can't wait to return.

  • Stayed: February 2014
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Thank Daniella G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Bestwood Lodge Hotel

Address: Bestwood Country Park, Nottingham NG5 8NE, England
Region: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #34 of 41 Hotels in Nottingham
Price Range: £58 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Bestwood Lodge Hotel 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Best Western Bestwood Hotel Nottingham
Best Western Nottingham
Nottingham Best Western

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