We visited the hotel, my wife and I, as we were visiting family. We moved down south in 2001 and haven't been up recently. We booked Bestwood Lodge as we stayed here many years ago following a family wedding...which was great then!
The only time we revisited was last March for a meal, however was very disappointed!
When we arrived we were greeted by a very friendly face on reception, we checked in early and were helped with our bags...great service! We got to our room, which was standard but very clean and tidy. Yes, agreed it was very tired, but in a weird way this added to the beauty. It would cost a fortune to update all the bedrooms!!!
We decided to try the restaurant again, and wow...what an improvement. The service, the décor, everything about our meal was perfect. The food was brilliant and the staff were very attentive, very helpful and very knowledgeable about the building. Steven, the manager that night (who was also the receptionist when we checked in) was superb! Definitely a talented young man with a great career ahead. He was so attentive, and you could truly see he cared immensely about the hotel and making improvements...from what we could see he ran a very tight ship...he did his rounds throughout our stay, meeting guests and ensuring staff were doing what they should be...brilliant manager - hold onto him.
The same can be said for the other staff, especially Wendy in Breakfast - she was the most bubbly and excitable person I have ever seen in a hotel - a brilliant wake up call!!! It's clear she loves her job.
Credit goes to the chef - great food, tasty and plenty.
On check out, we were asked all the usual questions 'How was your stay?' etc etc, and answered appropriately. It was the personal touches that were brilliant. Wendy wished us a safe journey home and Steven thanked us for visiting, asked if we needed help with our bags and genuinely we felt like our custom was valued.
Thank you Bestwood Lodge...major improvements since our last visit - and looking forward to staying again and seeing the hotel thrive even more than before. Big thanks to staff. Thanks to Steven for giving us a tour before we left, as we mentioned renewing our vows and looking for a venue for our Christmas do. True sales man...very interested - will pick up a brochure soon...definitely return for Christmas!
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- Also Known As:
- Best Western Bestwood Hotel Nottingham
- Best Western Nottingham
- Nottingham Best Western