We sat outside Via Fossa for lunch a couple of days ago. Great location, right by the canal - I can't comment on the interior as I didn't go inside. The menu was pretty basic pub food, and we put our order in. An hour later we were still waiting...... Luckily we weren't in a huge rush, but lots of people sitting near us were on their lunch hour and some asked for refunds as there was no sign on their food. When my partner went in to ask when we could expect to be fed, it was to find chaos at the bar with the kitchen asking front of house not to take any more food orders! Eventually our lunch arrived with many apologies from the waiter, plus a lady who I assume was the Duty Manager came out to apologise and offered us a round of drinks on the house as an apology for the delay. The gesture was appreciated and we left feeling appeased, thanks to the way the staff dealt with the situation. Food was fine - it's not fine dining, just pub food - and was very competitively priced.
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