This morning my mum rang up to book me in as a guest today, which is something she has done once before and was always told it is free of charge, as a kind of reward for her loyalty throughout the years.
A young man replied "No we don't that anymore if she wants to come she'll have to pay" "it's for your own safety we don't want any sort coming in" Any sort?! Admittedly she got quite angered and proceeded to reiterate the fact it has always been completely fine, in which he kept firing back in a rude and strictly unprofessional manner.
As she has been a member of the club for 2 years, and myself being a previous member I'd expect a little more respect from your staff.
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