This is the first time I have ever written a review about anything so imagine my frustration.
I cannot comment on other David Lloyds around the country - But the Nottingham, Aspley branch is disgusting in every shape and form. I pay £1000 per annum for my single membership. Imagine my disgust when I take my 3 year old son for a swim and they ask me for a further £3.00 for a toddler. Price is not the issue – its poor value for money. The pool is not properly heated which is not a problem for the adult pool but is an issue for the kid’s pool. Other parents are also constantly complaining but nothing gets done. Complaints are batted away with ridiculous excuses as a fob off. Mens changing rooms are generally unhygienic, smell and usually the soap dispensers don’t work. Example of a shabby excuse from one of the managers about this “you need to put your finger behind the springs behind the soap dispensers to create leverage” - sorry but £1000 per annum should mean working soap dispensers and regularly filled, soap dispensers. I’m not a plumber so I should not be fixing your dispensers. Family changing rooms are freezing – may as well get changed outside. My son has caught a cold on numerous occasions. And guess what – no soap in the dispensers – can you imagine taking a wet and freezing 3 year old toddler out of the changing room to swap to another to find a proper shower where one of the shower, soap or something else is not working. The experience is a nightmare but my 3 year old is none the wiser and still looks forward to his weekly swimming sessions.
Jacuzzi, sauna, and steam room is not up to a standard that warrants £1000 per annum and one of these is usually, not working.
Prices increase year on year but the number classes are decreasing year on year. The staff don’t really care about their customers. The sales staff however trot around selling to prospective customers. On one occasion I bought all of these points to the attention of one of the sales staff in front a prospective new customer – Can you imagine the look on her face – she quickly tried to get rid of me and told me someone will call me to deal with my issues. Did anyone contact me ? No. I actually felt really sorry for her because she knew my comments were true and the gym was not of the standard that she was claiming and selling it to be.
The company I work for has recently become a corporate partner – this means I will able to acces a discount of £6 per month – woopeey !!! And so I have phoned the gym to access my discount but the sales person did not want to know once it transpired that I was calling to access my discount. She said I would need to call back and speak with someone different – I have left messages but no one has called back. Last week I left another message and said I wanted to add another member. Now they wont stop pestering me every day.
The only one objective the club is interested is to bring on new members – although probably 80% of the members do no actually visit the gym but still pay their high monthly premiums.
I have read a couple of reviews on this site saying that the gym is clean and quality – sorry but you either do not know the meaning of clean and quality or alternatively you must be one of the sales staff commenting on this site.
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