The last time we visited was April 2012. Up until then, we were frequent visitors. The Gap Inn is excellent. The carvery is superb and the ambience lovely. We do hope to visit again sometime very soon.
However, we are still put off by our experience with one staff member - June - at our last visit. Her attitude towards us was appalling. Really rude. We are a typical family of five (three young children). We are quiet, do not make a fuss and respectful of the premises, staff and other customers. June seemed to take an instant dislike of us because we were using vouchers that we printed off the website.
It really is none of June's business whether we are paying with vouchers or not. She made us all very uncomfortable and ruined our family meal. I did put forward a complaint about her to the Restaurant Manager - Kris. Whilst he was polite and friendly, I'm not sure he took my complaint seriously and discipline June appropriately for her appalling attitude to polite and respectful customers.
We would like to visit again in the next couple of weeks. Can we be assured that June will welcome us in a friendly and professional manner and not make us feel so uncomfortable as she did on our last visit?
If a customer wants to pay with a voucher, this is no reason for any staff member to look down on them. Is it, June?
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