After passing the Krypton-Factor-like instructions for finding the place, gaining entry to the building and obtaining our keys/car park pass from a safe (which contained half a dozen other envelopes full of keys – really security conscious this place!) we finally managed to get the electric gates open and descended into the hell that is the Cranbrook House apartments car park.
According to our envelope which contained the apartment key, a car park pass and a leaflet telling us how amazing the apartments were, we had been allocated parking space 13. We drove down the ramp and could see in front of us parking spaces numbered 10, 11, 12, 14, 15 … but no space 13. We stopped and had a wander wound the car park but couldn’t find a number 13 anywhere. A lot of spaces had cones or signs warning us not to park there and there were signs everywhere warning us that if we were parked in the wrong space we would be clamped and charged £60 for removal. I really was not happy leaving my car there.
There were no staff anywhere to be found and an answering machine message when you rang the contact number (which no one replied to despite several messages being left).
Long (and freezing cold) story short, booking.com eventually moved us to another hotel which was cheaper and had a car park free from mattresses/tents/people sleeping rough and with a very nice car park attendant. Couldn’t have been further from the experience we had at Cranbrook House.
3 weeks and several emails back and forth between myself and booking.com and I have finally received a full refund of the money I paid for the room and car park. Booking.com were amazing. Cranbrook House were useless. Avoid at all costs.
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