We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Beautiful hotel, clueless staff” 1 of 5 bubbles
Review of De Vere Orchard Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
De Vere Orchard Hotel
Ranked #7 of 54 Hotels in Nottingham
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful hotel, clueless staff”
1 of 5 bubbles Reviewed 26 November 2013

Terrible stay. The hotel had not made our booking (for 2 rooms) and as it was fully booked, I had to share a twin room with my colleague. If I hadn't requested twin beds they would have given us a double! To be fair the next day they admitted their error and gave us two executive double rooms for the second night.
Dinner took 2 hours to arrive the first night, and 45 minutes for room service the next night due to a combination of too many diners and the barman forgetting to put through my order. They blamed delegates from the conference pushing up the numbers - although the hotel is part of the conference centre and so they should be able to cope with it.
Breakfast was great and most of it was self service; there were barely any waiting staff to serve us or clear tables anyway.
The hotel is beautiful with stunning architecture and decor; I only hope that their staff receive some more training as they are dragging it down.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank 65Sophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lasse H, General Manager at De Vere Orchard Hotel, responded to this review, 28 November 2013
Dear Guest,

Thank you for taking the time to review following your stay with us. I would personally like to taje this time to apologise for the catalogue of errors surrounding your stay with us. Your comments are valid and i have no excuses for the error with the bedroom reservaton whohc was completeley our fault.

I have noted that your colleague who stayed with you has also posted a review of the hotel and again a lot of her comments are valid.

I would like to menton that we did apologise on the evening the hotel Customer Service Manager also spoke to you the following night, arranged a room upgrade and comlimentary wine with your dinner and we wree given very positive feedback at the time.


We made contact with the Travel Agent who booked the rooms for you and the comments that were passed on do not reflect the review that has been posted.

Clearly we have failed to live up to your expectations and for this i am truly sorry.

Wishing you the very best,


Lasse Högberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,379 reviews from our community

Traveller rating
    694
    505
    118
    32
    30
See reviews for
208
486
42
453
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

The first site of this place indicated to us that it was different to the other eight hotels we stayed at during our recent trip around England and Wales. The building has a striking, ultra modern appearance similar to newer hotels we experienced in Copenhagen and Amsterdam. The decor and furnishings in the rooms are Scandinavian minimalist in style. The rooms are large, comfortable and airy with plenty of space to move around. Bed was large and comfortable. Bathroom was large, well fitted out with a fantastic large shower. The receptionist that checked us in was a little cold and clinical but pleasant and informative. The restaurant was excellent with a large selection of tasty, nicely prepared and well presented meals. Restaurant staff were all very pleasant and friendly. Situated within the university grounds means there are plenty of lawns and paths for a quiet stroll. We stayed at the weekend so how quiet the strolling on a week day I don't know. All in all we had a very pleasant stay and this hotel will always be our first choice any time we travel through Nottingham.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lasse H, General Manager at De Vere Orchard Hotel, responded to this review, 27 November 2013
Dear Guest,

Thank you so much for your great feedback about the Orchard Hotel. I'm glad the hotel and all the facilities available were above your expectations and do hope your trip around England and Wales was what you had hoped - it sounds amazing.

I do hope you visit us again at the Orchard Hotel.

Wishing you all the best

Lasse Högberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
375 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

Have stayed at this hotel twice in the last year. Efficient and friendly staff, clean and comfortable rooms, lovely bathroom, restaurant is excellent, breakfast is fine and better than that you get at the chains.

The orchard and Millennium Garden nice for a morning stroll.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Squid397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lasse H, General Manager at De Vere Orchard Hotel, responded to this review, 27 November 2013
Dear Guest,

Thank you for all your positive comments about your latest stay with us. The Orchard Hotel loves welcoming back previous guests!

Look forward to welcoming you again on your next visit.

Wishing you all the best.

Lasse Högberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

i did not realise until i turned up the hotel is situated in the grounds of the university. it is a lovely tranquil setting right in the hub of the city close to the motorway. The appearance of the hotel is beautiful and this is carried out throughout the interior as well. the rooms are very nicely decorated and immaculately clean. the staff were both polite and interested. if you need to stop in the Nottingham area this hotel, i do not think you will be disappointed

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lasse H, General Manager at De Vere Orchard Hotel, responded to this review, 27 November 2013
Dear Guest,

Thank you for leaving your fantastic comments about your recent stay. The Orchard Hotel is very unique in appearance and has been carefully designed to be this way.

I do hope you choose to stay with us again and look forward to welcoming you back.

Wishing you all the best

Lasse Högberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
surrey
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 21 November 2013

Stayed here while visiting my son at the University. Could not be more convenient. Rooms are modern and chic, service is friendly, public spaces are comfortable and bright. Only gripe was that I could not get a bacon roll for my son at 11am because the bar menu stops being served for one hour from 11am until midday I was informed. I had not booked in for breakfast as I did not know what my plans were and when I turned up for breakfast I did feel slightly like a "second class citizen" because I had not pre purchased - nevertheless I was served a nice enough eggs benedict and pot of tea in the bar area but it felt a little awkward. If you do not have business on the campus bear in mind that this hotel is a drive/taxi ride from everything.

Room Tip: For those with children on campus we aware that they have a "parents rate" which is partic...
See more room tips
  • Stayed November 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kathyinsurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lasse H, General Manager at De Vere Orchard Hotel, responded to this review, 27 November 2013
Dear Guest,

Thank you so much for your fantastic review. I do apologise that you were unable to purchase your chosen option from the bar on this occasion. The team are always on hand to assist with any problems, such as this and hope your needs were met. The Orchard Hotel is ideally located on the university campus and only 2 miles from the city centre - giving visitors the best of both worlds.

I do hope you choose to stay with us on your next visit.

Wishing you all the best

Lasse Högberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

Conference hotels are not renowned for comfort and good food, but this one bucks the trend, especially in terms of the food, which would grace a five star hotel. Great ingredients, well presented, lovely service. The buffet breakfast is fine with a big choice, but not quite up to the standard of dinner, which is outstanding. Rooms are modern, well equipped, beds very comfortable. If I was within a 30 mile radius I wouldn't dream of staying anywhere else.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jennie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lasse H, General Manager at De Vere Orchard Hotel, responded to this review, 27 November 2013
Dear Guest,

Thank you so much for your positive feedback, the comments are fantastic. We always aim for our guests to have a truly memorable stay; therefore feedback like this is just brilliant.

I do hope you choose to stay with us again on your next visit.

Wishing you all the best

Lasse Högberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 19 November 2013

We booked 3 rooms at the De Vere Orchard Hotel in University Park, Nottingham. The room was comfortable though lacking a full length wall mirror. However where this hotel really let itself down was the shower room. Out of 5 people, 2 were in their 20s, in another two in their 70s and I am in my 60s. All of us are well travelled and used to staying in hotels. However not one of us could figure out how the shower worked. It looked very stylish - but was simply unusable - a case of style over substance. The others went without a shower on the two nights/ 3 days we stayed there and instead showered at the home of the people we were visiting (to their embarassment as they had recommended this hotel). I did shower because each day I telephoned reception and had someone come to the room to turn it on and to the right temperature. One of the receptionists, called Seraya, was particularly helpful. She was also helpful when there was confusion over the booking for 3 rooms. The receptionist dealing with us could not figure out the situation but Seraya stepped in and figured it out immediately. But the main problem was the inability to shower. I have given the hotel a generous 3 stars because it looks nice and the room itself was comfortable. However we will never stay there again as the ability to shower is a basic necessity in a hotel and this hotel fell down totally.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MagicMags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lasse H, General Manager at De Vere Orchard Hotel, responded to this review, 24 November 2013
Dear Guest,

Thank you for taking the time to post a review following your stay with us. I welcome all comments that are raised on this public platform and personally take the time to respond to every one.

We have walk in showers with two valvues, the left hand one operates the water pressure and the right hand one operates the temperature with a blue and red indicator for cold and hot. I am so pleased that a member of the front desk team were able to assist you with this opertaion of the shower. I would not describe thsese as complicated and this have never been raied by any other guests who has stayed with us during the course of the last year.

I wish you the very best for the future

Kind Regards,


Lasse Högberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nottingham hotels
2.3 mi away
Roomzzz Nottingham City
Roomzzz Nottingham City
#1 of 54 in Nottingham
4.5 of 5 bubbles 547 reviews
3.3 mi away
DoubleTree by Hilton Hotel Nottingham - Gateway
2.6 mi away
Lace Market Hotel Nottingham by Compass Hospitality
Show Prices
Show Prices
Show Prices
2.7 mi away
Jurys Inn Nottingham
Jurys Inn Nottingham
#8 of 54 in Nottingham
4.0 of 5 bubbles 2,013 reviews
3.3 mi away
The Nottingham Belfry - A QHotel
2.2 mi away
St James Hotel
St James Hotel
#15 of 54 in Nottingham
4.0 of 5 bubbles 624 reviews
Show Prices
Show Prices
Show Prices

Been to De Vere Orchard Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about De Vere Orchard Hotel

Property: De Vere Orchard Hotel
Address: Of Nottingham University Park University Park, Nottingham NG7 2RJ, England (Formerly De Vere East Midlands Conference Centre & Orchard Hotel)
Phone Number:
Region: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 54 Hotels in Nottingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Vere Orchard Hotel 4*
Number of rooms: 202
Official Description (provided by the hotel):
Adjacent to the De Vere East Midlands Conference Centre, architects and interior designers have developed the eco-friendly building featuring accessible rooftop terraces, green roofs and maximum use of natural daylight. Spanning 330 acres, hotel incorporates an executive lounge, 160-cover restaurant, bar area, outside terrace, gym and four meeting rooms. Built to the highest environmental standards, the hotel will feature state-of-the-art technology to reduce carbon emissions. Solar photovoltaic panels and ground-sourced heat technology are also incorporated. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Odigeo, Superbreak UK and Priceline so you can book your De Vere Orchard Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing