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“Disappointed”

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Best Western Westminster Hotel
Ranked #26 of 49 Hotels in Nottingham
Glasgow, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Disappointed”
Reviewed 18 June 2014

Spent 2 nights at this hotel, arrived after 4pm on Saturday first impression girl at desk could have been more friendly had a face like fizz to be honest ,no info on hotel given whats so ever,. Room very small & stuffy & smelling a bit musty ,maybe that's why window was wide open when we arrived. Shower was useless. Although the room was clean bed small for a double ,it was comfy , the hotel was good location with shops & good Pub where we had lunch,the night before we arrived we stayed in a premier inn and standards and hospitality of staff were 10 times better,

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hom130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Westminster Hotel, responded to this review, 30 June 2014
Thank you very much for your review, all of your comments have been passed onto the team here and we are very grateful that you took the time to review the hotel.

We look forward to welcoming you to the hotel in the future again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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English first
Prestwick, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014

It is a tired hotel with tardy staff and poor service. The fitments in the room leave a lot to be desired and the staff couldn't be less interested if they tried. After an uncomfortable night there was a mediocre breakfast. The location is poor, noisy and best avoided fiat all possible. the disabled parking is abysmal and a variety of persons strangely hanging around the rear of the hotel at night, meaning you could not leave your ground floor window ajar or anything valuable n your car. Avoid, avoid, avoid.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
3 Thank Alastair1060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Westminster Hotel, responded to this review, 30 June 2014
Thank you for posting a review following your recent stay with us and bringing to our attention the issues you encountered during your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Nottingham hotels

London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2014 via mobile

I was concerned as I hadn't used this hotel chain before, however with fair reviews I thought it would be fine. Unfortunately my experience at this hotel was pretty poor. On arrival, although I didn't ask, it's usually standard to be informed of restaurant opening times, wifi, etc., however this was not explained. The receptionist informed another customer the lift was out of order. Walking in the room, it looked quite small, average interior (not somewhere I'd take a girlfriend), but clean and fine. WiFi worked, but I believe it had no security and therefore insecure. Galaxy hot chocolate was provided, which was nice. A decent hair dryer. Comfortable double bed. Night was humid and it was rather uncomfortable to sleep due to no air conditioning. In the early morning, despite asking for a quiet room away from stairs/lift, I was awoken multiple times by banging doors and creaky floorboards. The shower was extremely poor due to no water pressure and therefore unusable. I had to bath instead, which left me no time to have breakfast and nearly miss my booked taxi. I left a feedback sheet with the hotel, however I have not heard back. For these reasons, I would not recommend this hotel.

Stayed June 2014, travelled on business
Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Westminster Hotel, responded to this review, 30 June 2014
Thank you for reviewing the hotel regarding your recent stay at our property

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Westminster Hotel we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
155 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 7 June 2014

This hotel feels and looks a bit dated all round. It is in a great location and free car parking. The room we stayed in was ok size wise and had everything expected but no air conditioning on a hot day!!!. Also needs freshening up with a bit of decorating.
I can't complain on price etc, it was value for money. Drink prices were good. Got ripped off by the taxi company that they use - D&G cars. Was going out to eat & reception booked the taxi. Told the driver where we were going, we passed the restaurant once and then he doubled back by a different route. The fare was £5.20 I gave him a ten pound note. I told him to just give me a couple of quid back, so he had a tip. Then he announced he had no change as he had only just started. By this time I was annoyed as I had already offered him a tip.I left him with the tenner. Got a black cab back and they only charged me £4.80 so you can tell how dear D&G cars are. Be aware, don't get conned like me

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Westminster Hotel, responded to this review, 11 June 2014
Thank you very much for your review, all of your comments have been passed onto the team here and we are very grateful that you took the time to review the hotel.

We look forward to welcoming you to the hotel in the future again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2014 via mobile

We had our engagement meal here with a party of 20 and was so well looked after. The staff were brilliant and went out their way to make it special for us. I can't thank them enough for an amazing night. The food was brilliant and the room we had allowed us privacy to be away from the main restaurant together. Would recommend!!

Stayed May 2014
Helpful?
1 Thank Llthrlnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Westminster Hotel, responded to this review, 11 June 2014
Thank you very much for your review, all of your comments have been passed onto the team here and we are very grateful that you took the time to review the hotel.

We look forward to welcoming you to the hotel in the future again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 May 2014

Unwelcoming staff on reception with an off hand attitude...no-one made eye contact the entire time. We couldn't get into the first room we were given; the key appeared not to work. When we went to tell the receptionist she said "Oh there's a knack to it!".
We were given a new room.
The room;small, pokey, dark...and the bed was a small double. Tiny door into the bathroom...at least it was clean.
We went down to eat next morning only to be told we didn't have breakfast included...we did...it took 10 minutes to convince them to check. When breakfast arrived...we wished we hadn't bothered...mean, poor quality and all in a shabby room with no atmosphere or style.
My advice...book somewhere else!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pzykit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Westminster Hotel, responded to this review, 30 May 2014
Thank you for posting a review following your recent stay with us and bringing to our attention the issues you encountered during your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Westminster Hotel

Property: Best Western Westminster Hotel
Address: 312 Mansfield Road, Nottingham NG5 2EF, England (Formerly BEST WESTERN Westminster Hotel)
Region: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #26 of 49 Hotels in Nottingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Westminster Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Less than 1 mile from Nottingham city centre, The Best Western Westminster Hotel offers both modern and traditional rooms. There is free on-site parking, free Wi-Fi and a free internet booth in reception.Beautifully converted from Victorian homes, each room is unique and features a flat-screen Freeview TV, free toiletries and tea/coffee facilities. The Carrington Bar and Restaurant prides it's self on home cooked food and is regarded as a favourite amongst locals and regular guests. 24 hour room service is available.We are linked with a local gym, swimming pool and golf courses. Health and beauty treatments are available on site at hotel every day, including massages and manicures.Nottingham Rail Station is an 5 minute drive away. Trent FM Arena and Nottingham’s main shopping areas are within a 5 minute drive. ... more   less 
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Also Known As:
Best Western Nottingham
Nottingham Best Western

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