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“Good location. Clean but very outdated. Friendly receptionists.”

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Best Western Plus Nottingham Westminster Hotel
Ranked #24 of 41 Hotels in Nottingham
Reviewed 25 July 2014 via mobile

What a night!

If you can't stand the heat like me, don't come to this hotel in the middle of a heat wave. Otherwise, it's clean and comfortable, easy parking and convenient location. Supermarket Lidl is just across the road and bus stop right outside the hotel, with loads of buses for Nottingham city centre.

I read up the reviews before I booked, so was aware of the maze like layout and creaky stairs. As rooms don't have air conditioning, the desk fan was my only saviour.

I was woken this morning at 1am by the heat -- fan wasn't working. In fact, there was no electricity in my room. Telephone did not work either, so had to go two floors down to the Reception and found out the problem was affecting some parts of the hotel.

Packing up in the dark using my phone torch was not easy. The hotel booking system/internet wasn't working either, so it was a matter of checking good old index card back up, getting a key and see if a particular has electricity or not.

I must say Luke who was manning the reception was calm and helpful. Actually, the two other receptionists I saw during the day time were fine too.

I was offered a ground floor room, got my luggage in and found out the window opens wide at waist level. Not felt safe as single female traveling. Eventually, I settled at the executive room of the hotel for which I really appreciate, even though I had to carry the luggage back up to the second floor.

This room, unlike the other rooms, had an air conditioner and a fridge. Unfortunately, neither of them works!

It's 4 am now and I've unpacked again. Need to be up early, so better get some sleep but what an eventful night.

Stayed: July 2014, travelled with friends
Thank RosettaLok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this reviewResponded 7 August 2014

Thank you very much for your review, all of your comments have been passed onto the team here and we are very grateful that you took the time to review the hotel.

We look forward to welcoming you to the hotel in the future again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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452 - 458 of 728 reviews

Reviewed 19 July 2014 via mobile

Room very clean, staff friendly, good quality linen and comfy bed. Nice big tv on the wall and tea/coffee/hot choc making facilities.

The temperature of the room even with the fan on was quite unbearable so I would seriously consider this if your thinking of staying in warm weather.

All in all good value for money depending on the weather.


FYI we stayed in room 213.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank michelle19720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this reviewResponded 25 July 2014

Thank you very much for your review, all of your comments have been passed onto the team here and we are very grateful that you took the time to review the hotel.

We look forward to welcoming you to the hotel in the future again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

I have been having Sunday lunch there for years. And I must say the standard and size of the portions has gone right down the pan. The soup bowls are mini size. The main course has been replaced with cheap chewey meat and the salmon meal measures 3/4 wide by just 5 inches long (fish finger size)
The sweets are even smaller portions. You would eat cheaper and better at a Brewersfaye.

Stayed: July 2014, travelled with friends
2  Thank mikie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this reviewResponded 25 July 2014

Thank you for posting a review following your recent stay with us and bringing to our attention the issues you encountered during your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

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Reviewed 3 July 2014

We stayed for a night as we were going to see Dolly Parton at the FM Arena. Our room was very spacious, we had the full length mirror that was missing in another review. Clean and the on suite was quite quirky as you had to go up a few steps within the room to get to it.....nice touch. We had a drink in the bar and the young man behind the bar was friendly and polite. Breakfast was a tad disappointing as we had to ask for a table to be wiped before we could sit down and there were no fried eggs and it was too late when we realised we could have asked although what I ate was lovely.

Stayed: July 2014, travelled as a couple
Thank BlueFox62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this reviewResponded 8 July 2014

Thank you very much for your review, all of your comments have been passed onto the team here and we are very grateful that you took the time to review the hotel.

We look forward to welcoming you to the hotel in the future again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

First time at the Best Western Westminster Hotel, parking was not an issue, liked the quirkiness of the building not a modern square block. A friendly welcome at the reception, the room was large, clean and airey with ensuite to match, only thing missing from here was a full length mirror this was mentioned and informed it would be dealt with.
Booked for evening meal again friendly welcome from the resturant manageress, the quality of the food and service did not disappoint considering a wedding reception was in full swing.
Certainly will be back.
Well done to all, fully enjoyed our stay.

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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1  Thank neal c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminsterhotel, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this reviewResponded 8 July 2014

Thank you for your review and we are glad that you enjoyed your time with us. I have passed all of your comments onto the teams including the kitchen , housekeeping and front of house staff at the hotel.

Thank you once again for your kind comments about the Hotel and we look forward to welcoming you to the hotel in the future again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western GB
Thank Vivienne M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Westminsterhotel, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this reviewResponded 8 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Michael B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Westminsterhotel, General Manager at Best Western Plus Nottingham Westminster Hotel, responded to this reviewResponded 30 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western Plus Nottingham Westminster Hotel

Address: 312 Mansfield Road, Nottingham NG5 2EF, England (Formerly BEST WESTERN Westminster Hotel)
Region: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 41 Hotels in Nottingham
Price Range: £32 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Nottingham Westminster Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Less than 1 mile from Nottingham city centre, The Best Western Westminster Hotel offers both modern and traditional rooms. There is free on-site parking, free Wi-Fi and a free internet booth in reception.Beautifully converted from Victorian homes, each room is unique and features a flat-screen Freeview TV, free toiletries and tea/coffee facilities. The Carrington Bar and Restaurant prides it's self on home cooked food and is regarded as a favourite amongst locals and regular guests. 24 hour room service is available.We are linked with a local gym, swimming pool and golf courses. Health and beauty treatments are available on site at hotel every day, including massages and manicures.Nottingham Rail Station is an 5 minute drive away. Trent FM Arena and Nottingham’s main shopping areas are within a 5 minute drive. ... more   less 
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Also Known As:
Best Western Nottingham
Nottingham Best Western
Best Western Westminster Hotel

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